Better Business Bureau Report for
United Way of Greater Houston

Better Business Bureau Report issued December 2013
Better Business Bureau Report expires December 2014

This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...

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Charity Contact Information

Name: United Way of Greater Houston
Address: 50 Waugh Drive
  Houston, TX 77007
Phone: 713-685-2300
Web Address:
Also known as:United Way of the Texas Gulf Coast
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Better Business Bureau Comments

Year, State Incorporated: 1922, Texas
Affiliates: None
Stated Purpose: To increase the organized capacity of people to care for themselves and others and to mobilize our community to make lasting improvements in critical social needs areas.

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Evaluation Conclusions


United Way of Greater Houston meets the 20 Standards for Charity Accountability.
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The United Way of Greater Houston focuses their programs in the following areas: Developing youth and children to their full potential: Empowered TODAY, Excelling TOMORROW. Through quality childcare, character development, health care and counseling, mentoring, adoption and foster care, basic needs assistance and more, United Way gives kids a better chance at success and the opportunity to realize their dreams. United Way touched the lives of 461,000 children and young people and 79% of students in United Way programs were more successful in school. Creating strong families and safe neighborhoods: Planning TODAY, Thriving TOMORROW. Strong families and safe neighborhoods are the backbone of our community. More than 862,000 family members benefitted from United Way programs with services such as family counseling and parenting classes, health care and basic needs. Through job skills and career assistance, financial counseling, financial literacy classes and credit building, 41,000 families gained financial stability with the help of United Way. Supporting people rebuilding their lives: Striving TODAY, Successful TOMORROW. A second chance today can be the key to a better tomorrow. Approximately 842,000 individuals were helped in the aftermath of natural disasters, domestic violence, job loss and other family emergencies. Through United Way services such as housing and emergency shelter, mental health services, job readiness, domestic violence services, substance abuse services, independent life skills, transportation and employment skills, 77% of those in United Way programs gained the skills needed to reenter the workforce. Sustaining senior independence: Engaged TODAY, Independent TOMORROW. As the senior population in our community continues to grow, so does the importance of ensuring each senior has the help they need with daily living. United Way helps seniors remain in their homes and stay independent, cared for and connected. More than 79,000 seniors in the Greater Houston area benefited from nutritious meals, home visits and care, social interaction, a citywide support network and advocacy for senior issues all made possible by United Way. Senior specialists were available on call through the 2-1-1 Texas/United Way HELPLINE. Approximately 80% of seniors in area programs received the help they need to stay in their own homes. Nonprofit Connection: The program is the city's one stop resource for building nonprofit capacity. United Way offers a portfolio of programs that address every aspect of a nonprofit's operation, including the Community Resource Center, Management Assistance Program, Project Blueprint and the Gifts-in-Kind Program.

For the fiscal year ended March 31, 2013, United Way of Greater Houston's program expenses were:

Community Investments 55,198,000
Community Impact 11,365,000
Gifts-in-kind 1,381,000
Disaster response 8,000
Total Program Expenses: $67,952,000
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Chief Executive : Anna M. Babin, President and CEO

Chair of the Board: Thomas L. Ryan
Chair's Profession / Business Affiliation: President and CEO/Service Corporation International

Board Size: 47

Paid Staff Size: 202

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, telephone, invitations to fund raising events, print advertisements, television, radio, grant proposals, internet, planned giving arrangements
Fund raising costs were 10% of related contributions. (Related contributions, which totaled $75,765,000, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on United Way of Greater Houston's audited financial statements for the fiscal year ended March 31, 2013.

Source of Funds  
Annual Campaign 82,457,000
Previous Campaign Contributions 3,681,000
Government Contracts 2,443,000
Program fees & Other Revenue 1,813,000
Investment return 1,023,000
Other Contributions 900,000
Donor Designated gifts -5,364,000
Uncollectible Pledges -5,909,000
Total Income $81,044,000


Uses of Funds as a % of Total Expenses

Programs: 87%  Fund Raising: 10%  Administrative: 3% 

Total income $81,044,000
Program expenses $67,952,000
Fund raising expenses 7,573,000
Administrative expenses 2,195,000
Total expenses $77,720,000
Income in Excess of Expenses 3,324,000
Beginning net assets 51,414,000
Ending net assets 54,738,000
Total liabilities 42,978,000
Total assets $97,716,000

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The BBB has processed no complaints about this organization in the past 36 months, our standard reporting period.

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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