Better Business Bureau Report for
Northwest Assistance Ministries

Better Business Bureau Report issued February 2015
Better Business Bureau Report expires February 2016

This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...

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Charity Contact Information

Name: Northwest Assistance Ministries
Address: 15555 Kuykendahl Rd.
  Houston, TX 77090
Phone: 281-885-4555
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1983, Texas
Affiliates: None
Stated Purpose: The mission of Northwest Assistance Ministries is to strive to meet basic human needs through Neighbors helping Neighbors.

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Evaluation Conclusions


Northwest Assistance Ministries meets the 20 Standards for Charity Accountability.
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NAM provides a comprehensive array of social services aimed at leading people to independence. For 2013-2014, their programs included: Assistance - Emergency Basic Needs (EBN) served 33,989 people last year. Emergency assistance addressed basic needs including; shelter, energy bills, clothing, transportation, prescription medicines and referrals. The Back to School Project provided 1,501 children with school supplies, enabling the students to return to school ready to learn. The 2013 Holiday Project provided 1,898 children with holiday toys. Assistance- Housing Services distributed just over in 1.2 million in government grants to 1,976 people to prevent these individuals from becoming homeless or to help homeless families become stably housed. Of those served, 475 people received help with rent or mortgage to prevent homelessness and 1,501 received housing search and placement, housing stability case management and other supportive services. The Children’s Clinic offers primary health care for children from infancy to age 18. Last year the Clinic saw 2,853 children during 9,335 patient visits, provided 2,363 case management services and 28,087 ancillary services such as information & referral and follow up. The annual Shot Blitz provided 1,119 immunizations to 316 children. Through a collaborative partnership, 692 children received assistance to apply for health insurance benefits. The Family Violence Center (FVC) provided crisis intervention, safety planning, adult and children’s counseling, emergency shelter, legal advocacy and education to 16,818 individuals. This total includes 14,950 FVC Hotline calls from victims in crisis or individuals seeking assistance. The Youth Education Program presented healthy relationship workshops and other anti-violence programs to 19,513 middle and high school students. Through the Fifty Plus Senior Center, 255 senior members participated in the center activities for a total of 8,360 activities. These activities are designed to enhance socialization, physical fitness, and general well – being. Senior Wheels volunteers provided 345 rides to seniors in our community, providing transportation to medical appointments. The congregate meal program (60+ Café) served 5,666 meals and provided 1,059 rides to 60+ Café. The Interfaith Hospitality Network (IHN) provided 2,833 shelter nights to 61 adults and children transitioning from homelessness. Of the participating families, 77% completed the program and exited to stable housing and 12% remain in the program for the next fiscal year. The remaining 11% exited the program prior to completion. Twenty (20) host congregations completed 17,175 volunteer hours to assist families with shelter, meals and activities for children. The Joanne Watford Nutrition Center provided groceries for well-balanced fresh, frozen and non-perishable meals to 18,073 people. The Nutrition Center enables qualifying clients to shop for and select food items based on the family’s nutrition needs. As part of the Senior Food Program, 121 low income seniors received supplemental groceries monthly. Through the Learning Center, 264 students attended ESL and GED classes for a total of 37,572 contact hours. Through the THRIVE grant, 118 individuals received career development services, 38 scholarships for vocational education were awarded and 30 individuals obtained jobs. In order to assist seniors to remain in their homes, Meals on Wheels (MOW) provided 104,906 nutritious meals to 700 homebound seniors and disabled adults, serving on average 470 each weekday and 77 individuals on Saturdays. In addition, nutritional supplements were provided to 20 frail seniors as prescribed by their physician. Ninety-Five (95) low income senior clients received monthly grocery deliveries to supplement their food budgets.

For the fiscal year ended September 30, 2013, Northwest Assistance Ministries's program expenses were:

Program Services 7,317,883
Total Program Expenses: $7,317,883
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Chief Executive : Carole Little, President/CEO

Chair of the Board: Danny J. Rea, Chairperson
Chair's Profession / Business Affiliation: Retired, Anadarko Petroleum Corporation

Board Size: 14

Paid Staff Size: 82

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, invitations to fund raising events, print advertisements, grant proposals, internet, planned giving arrangements
Fund raising costs were 6% of related contributions. (Related contributions, which totaled $6,370,640, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Northwest Assistance Ministries's audited financial statements for the fiscal year ended September 30, 2013.

Source of Funds  
Contributions 2,460,829
Government grants 1,633,062
Donated goods and services 1,457,280
Sales 1,228,148
Special events 819,469
Net assets released from restrictions 572,162
Program service fees 546,604
Miscellaneous income 87,069
Rental Income 33,696
Total Income $8,838,319


Uses of Funds as a % of Total Expenses

Programs: 88%  Fund Raising: 5%  Administrative: 7% 

Total income $8,838,319
Program expenses $7,317,883
Fund raising expenses 395,563
Administrative expenses 595,849
Total expenses $8,309,295
Income in Excess of Expenses 529,024
Beginning net assets 4,360,218
Ending net assets 4,677,302
Total liabilities 1,261,986
Total assets $5,939,288

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The BBB has processed no customer complaints on this charity in its three year reporting period.

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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