Better Business Bureau Report for
Northwest Assistance Ministries

Better Business Bureau Report issued February 2012
Better Business Bureau Report expires February 2013


This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...


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Charity Contact Information

Name: Northwest Assistance Ministries
Address: 15555 Kuykendahl
  Houston, TX 77090
Phone: 281-885-4555
Web Address: www.namonline.org
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Better Business Bureau Comments

Year, State Incorporated: 1983, Texas
Affiliates: None
Stated Purpose: The mission of Northwest Assistance Ministries is to strive to meet basic human needs through Neighbors helping Neighbors.

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Evaluation Conclusions

              

Northwest Assistance Ministries meets the 20 Standards for Charity Accountability.
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Programs

              

NAM provides a comprehensive array of social services aimed at leading people to independence. For 2010-2011, their programs included: The Assistance Program served 15,753 people last year. Emergency assistance addressed basic needs including; shelter, clothing, transportation, prescription medicines and referrals. The Back to School Project provided 2,280 children with school supplies, enabling the students to return to school ready to learn. The 2010 Holiday Project provided 1,842 families with holiday dinners and groceries as well as toys and gifts for 2,068 children and teens. In addition, 740 clients were interviewed for SNAP (food stamp) benefits through collaborative efforts. The Children’s Clinic offers primary health care for children from infancy to age 18 and completed 10,061 patient visits and case management for 2,858 children. On average patients visited the Clinic 3 or 4 times during the year. The Clinic’s annual Shot Blitz provided 907 immunizations to 263 children. Through a collaborative partnership 792 children were connected to health insurance benefits. The Clinic’s Reach out and Read Program has provided 1,300 age appropriate books for each new well child visit. The Family Violence Center (FVC) provided crisis intervention, support groups, safety planning, adult and children’s counseling, emergency shelter, legal advocacy and education to 19,030 individuals. This total includes 12,298 FVC Hotline calls from victims in crisis or individuals seeking assistance. In addition, the Youth Education Program presented anti-violence programs to 15,659 middle and high school students. The FVC collaborates with area universities to provide opportunities for graduate students seeking to fulfill internships. Interns accounted for 2,340 volunteer hours. Through the Fifty Plus program, 224 senior members visited the center on average 25 times each for a total of 5,507 activities. These activities are designed to enhance socialization, physical fitness, and mental capacities. In addition, through Senior Wheels and NAM transport, volunteers provided 667 rides to seniors needing transportation to address their basic needs such as medical appointments or to the local grocery store. The Food Pantry provided 10,250 grocery orders for well-balanced meals to over 14,737 people. As part of the Senior Food Program, 91 low income seniors received supplemental groceries every month. The Interfaith Hospitality Network provided 2,432 shelter nights to 69 adults and children transitioning from homelessness. Staff provided 801 hours of case management and ensured the provision of parenting, life skills classes and support for substance abuse, mental health, and family issues. Eighteen (18) host congregations completed over 17,000 volunteer hours to assist families with shelter, meals and activities for children. Through the Learning Center, 38,782 hours of instruction were provided to 361 students in Adult Basic Education and GED, English as a Second Language, English Literacy, Civics, Computer Training, and Career Development & Training. The Learning Center served approximately 153 students each month through ongoing classes. Meals on Wheels provided 107,590 nutritious meals to 525 homebound seniors and disabled adults each weekday and 75 individuals on Saturdays. In addition, 88 low income senior clients received monthly grocery deliveries to supplement their food budget. The Shelter and Energy Assistance Program distributed just under $1.6 million in assistance to 987 people. Funded by government grants, this program is geared to prevent homelessness and to help homeless families become self-sufficient. In addition, $1.1 million was distributed to help pay energy bills for 1,404 seniors, disabled adults and families. Primary Statistics and Demographics Northwest Assistance Ministries Fiscal Year 2010 – 2011 129,970 people served (Based on monthly totals for individuals served at NAM and in the community.) 27,265 unduplicated individuals (Each client is counted one time only during the period.) 4 times is the average number of visits to NAM programs made by individuals during the year.

For the fiscal year ended September 30, 2010, Northwest Assistance Ministries's program expenses were:

  
SEA 1,837,638
Assistance programs 1,590,428
Resale shops 1,328,179
Children's clinic 1,067,276
Senior programs 796,202
Family violence 663,840
Homeless network 191,600
Training and employment 100,610
Total Program Expenses: $7,575,773
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Governance

              

Chief Executive : Carole Little, President/CEO
Compensation*:
$147,930

Chair of the Board: Edward L. Tyrrell
Chair's Profession / Business Affiliation: Senior Vice President of Corporate Financial Services, Methodist Hospital

Board Size: 15

Paid Staff Size: 80

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising

              

Method(s) Used:

direct mail, invitations to fund raising events, grant proposals, internet, planned giving arrangements
Fund raising costs were 4% of related contributions. (Related contributions, which totaled $6,731,738, are donations received as a result of fund raising activities.)
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Tax Status

              

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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Financial

              

The following information is based on Northwest Assistance Ministries's audited financial statements for the fiscal year ended September 30, 2010.

Source of Funds  
Contributions 2,268,716
Government grants 2,179,366
Donated goods and services 1,516,152
Sales 1,205,834
Special events 767,504
Program service fees 481,162
Net assets released from restrictions 315,798
Rental income 37,272
Miscellaneous 14,754
Investment return -124
Total Income $8,786,434


chart



Uses of Funds as a % of Total Expenses

Programs: 90%  Fund Raising: 3%  Administrative: 7% 

Total income   $8,786,434
  Program expenses $7,575,773
  Fund raising expenses 291,626
  Administrative expenses 599,438
 
Total expenses   $8,466,837
Income in Excess of Expenses   319,597
Beginning net assets   3,699,373
Ending net assets   4,010,577
Total liabilities   1,393,355
Total assets   $5,403,932


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Compaints

              

The BBB has processed no complaints about this organization in the past 36 months, our standard reporting period.

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

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