Better Business Bureau Report for
Neighborhood Centers Inc.

Better Business Bureau Report issued November 2011
Better Business Bureau Report expires November 2012


This BBB Accredited charity meets all 20 Standards for Charity Accountability. Find out more...


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Charity Contact Information

Name: Neighborhood Centers Inc.
Address: 4500 Bissonnet
Suite 200
  Bellaire, TX 77401-3113
Phone: 713-667-9400
713-669-5258
Web Address: www.neighborhood-centers.org
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Better Business Bureau Comments

Formerly known as:Neighborhood Centers Day Care Association Inc.
Houston Settlement Association
Neighborhood Centers-Day Care Foundation

Year, State Incorporated: 1969, Texas
Affiliates: Sheltering Arms Senior Services
Stated Purpose: Bringing resources, education and connection to emerging neighborhoods.

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Evaluation Conclusions

               

Neighborhood Centers Inc. meets the 20 Standards for Charity Accountability.
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Programs

               

Founded in 1907, Neighborhood Centers Inc. provides resources to more than 250,000 clients annually throughout a 67-county region in central and southeast Texas. They build communities with center-based programming to improve education, health, housing, economic opportunity, infrastructure, and connection – the six components of healthy, vibrant neighborhoods. Their work can be seen in six community centers, 22 senior centers, and numerous Neighborhood Tax Centers; at citizenship forums, health fairs, and education rallies; and in a range of programming that includes financial management classes, child development initiatives, and leadership training. They provide a range of comprehensive, community-based programs and services for young people, families, and seniors.

For the fiscal year ended December 31, 2010, Neighborhood Centers Inc.'s program expenses were:

  
Public sector solutions 180,293,821
Choices in education 28,854,181
Disaster recovery assistance 26,902,454
Community based initiative services 10,740,360
Total Program Expenses: $246,790,816
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Governance

               

Chief Executive : Angela Blanchard, President and CEO
Compensation*:
 273,265

Chair of the Board: Vicki Birenbaum
Chair's Profession / Business Affiliation: Community Volunteer

Board Size: 33

Paid Staff Size: 976

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising

               

Method(s) Used:

direct mail, invitations to fund raising events, print advertisements, grant proposals, internet, planned giving arrangements
Fund raising costs were % of related contributions. (Related contributions, which totaled $253,616,748, are donations received as a result of fund raising activities.)
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Tax Status

               

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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Financial

               

The following information is based on Neighborhood Centers Inc.'s audited financial statements for the fiscal year ended December 31, 2010.

Source of Funds  
Government contracts 244,652,988
Contributions: United Way 5,461,832
ontributions: Other contributions 3,501,928
Rental income 910,912
Program fees 862,060
Operating investment return 346,585
Other 108,515
Total Income $255,844,820


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Uses of Funds as a % of Total Expenses

Programs: 96%  Fund Raising: Less than 1%  Administrative: 4% 

Total income   $255,844,820
  Program expenses $246,790,816
  Fund raising expenses 733,016
  Administrative expenses 10,659,693
 
Total expenses   $258,183,252
Expenses in Excess of Income   (2,338,432)
Beginning net assets   47,842,660
Other Changes in Net Assets 33,511
Ending net assets   47,876,171
Total liabilities   34,174,618
Total assets   $82,050,789


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Complaints

               

When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 1 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 1 complaint(s) closed in the last 36 months, 0 were closed in the last 12 months.

These complaints concerned:

1   regarding Service Issues

 

These complaints were closed as:

1   Resolved
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Business Combination with Sheltering Arms Senior Services

               

"In July 2011, Neighborhood Centers Inc and Sheltering Arms Senior Services announced a business combination to enhance the continuum of services provided to seniors in the greater Houston area.  The programs offered by Sheltering Arms remain the same, and include case management, caregiver support services, subsidized home care, weatherization and utility assistance, and the City's first Alzheimer's adult day center.  Combining these services with Neighborhood Centers' health promotion and prevention programs ensures Houston seniors will have access to a full range of services with the quality services they need in the most cost-efficient manner possible."

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This report is not to be used for fund raising or promotional purposes.

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