Better Business Bureau Report for
Goodwill Industries of Houston

Better Business Bureau Report issued December 2013
Better Business Bureau Report expires December 2014


This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...


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Charity Contact Information

Name: Goodwill Industries of Houston
Address: 1140 West Loop North
  Houston, TX 77055
Phone: 713-692-6221
Web Address: www.goodwillhouston.org
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Better Business Bureau Comments

Year, State Incorporated: 1945, Texas
Affiliates: None
Stated Purpose: Goodwill changes lives through the power of work. We provide education, training and employment opportunities to people with disabilities and other barriers to employment, improving the lives of individuals, families, and communities.

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Evaluation Conclusions

              

Statement for the public:
Goodwill Houston Responds to Possible Security Breach

Tuesday, July 22, 2014

“Goodwill Industries of Houston is aware of an investigation into a possible credit card security breach in Goodwill stores throughout the United States. We are deeply concerned about our customer’s privacy and immediately verified with our provider that our systems here in the greater Houston area are unaffected. We want to reassure our customers that it is safe to shop at any of our 49 stores. Goodwill is different from other national retailers because while we share the same mission and values, we are independent from one another and do not share business systems. Customers in the Houston area can shop with confidence knowing that their information is safe and that their purchases will continue to support education, training and job opportunities for people with disabilities and other barriers to employment.”
Goodwill Industries of Houston meets the 20 Standards for Charity Accountability.
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Programs

              

Goodwill's focus is to develop a workforce of a special needs population that is ready, willing and able to be productive in viable, "real work for real pay" jobs that range from piece labor to entry level to supervisory/management positions. Goodwill is committed to continuing to provide services for people with disabilities and other barriers to employment, and to being a partner with Houston's business community. This connection, both to the special needs people being served, and to the business community gives rise to Goodwill's "Job Connection." Job Connection services include GTS (Goodwill Temporary Services), Business Skills, Placement Services, and Job Coaching/Retention/Mentoring Services. In 2012, Goodwill Houston employed 20-30 people from surrounding communities, and placed 1,465 people into meaningful employment with local businesses. Goodwill Houston also added 5 new stores in 2012 and currently partners with 45 local nonprofits and foundations. In addition to giving clothing, books and home goods a second life, Goodwill Houston recycled 10,824 laptop computers and 314,086 desktop computers last year.

For the fiscal year ended December 31, 2012, Goodwill Industries of Houston's program expenses were:

  
Retail 77,326,883
Employment, education and training 6,212,455
Contract services 586,200
Total Program Expenses: $84,125,538
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Governance

              

Chief Executive : Steven P. Lufburrow, President and CEO
Compensation*: 

Chair of the Board: Bill Kacal - Chairman of the Board
Chair's Profession / Business Affiliation: Deloitte - Retired, U. S. Silica

Board Size: 30

Paid Staff Size: 1609

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising

              

Method(s) Used:

direct mail, invitations to fund raising events, print advertisements, grant proposals
Fund raising costs were 13% of related contributions. (Related contributions, which totaled $5,346,910, are donations received as a result of fund raising activities.)
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Tax Status

              

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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Financial

              

The following information is based on Goodwill Industries of Houston's audited financial statements for the fiscal year ended December 31, 2012.

Source of Funds  
Revenues and Support: Retail Sales 49,587,221
Contributions-donated goods 37,086,695
Employment, education and training: Service revenue 3,072,572
Federal grants 2,654,339
Contributions-financial support 2,392,202
Special events (net of direct costs of $132,411 in 2012 and $117,611 in 2011) 300,369
Contract services 292,453
Gain (loss) on sale of equipment 80,715
Investment income, net 46,483
Other income 6,722
Total Income $95,519,771


chart



Uses of Funds as a % of Total Expenses

Programs: 95%  Fund Raising: 1%  Administrative: 4% 

Total income $95,519,771
Program expenses $84,125,538
Fund raising expenses 704,482
Administrative expenses 3,283,156
Total expenses $88,113,176
Income in Excess of Expenses 7,406,595
Beginning net assets 13,867,056
Ending net assets 21,273,651
Total liabilities 9,184,103
Total assets $30,457,754


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Complaints

              

The BBB has processed no complaints about this organization in the past 36 months, our standard reporting period.

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Goodwill Houston Responds to Possible Security Breach

              

Tuesday, July 22, 2014

 
“Goodwill Industries of Houston is aware of an investigation into a possible credit card security breach in Goodwill stores throughout the United States. We are deeply concerned about our customer’s privacy and immediately verified with our provider that our systems here in the greater Houston area are unaffected. We want to reassure our customers that it is safe to shop at any of our 49 stores. Goodwill is different from other national retailers because while we share the same mission and values, we are independent from one another and do not share business systems.  Customers in the Houston area can shop with confidence knowing that their information is safe and that their purchases will continue to support education, training and job opportunities for people with disabilities and other barriers to employment.” 
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