Better Business Bureau Report for
Christian Community Service Center

Better Business Bureau Report issued September 2013
Better Business Bureau Report expires September 2014

This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...

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Charity Contact Information

Name: Christian Community Service Center
Address: 3230 Mercer St
  Houston, TX 77027
Phone: 713-961-3993
Web Address:
Also known as:Christian Community Service Center, Inc
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Better Business Bureau Comments

Year, State Incorporated: 1980, Texas
Affiliates: None
Stated Purpose: The mission of the Christian Community Service Center (CCSC) is to serve the poor, hungry, disabled, and otherwise needy while respecting their religious, ethnic or cultural differences.

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Evaluation Conclusions


Christian Community Service Center meets the 20 Standards for Charity Accountability.
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In 2012, Emergency Services responded to continued demand for basic needs by providing food, clothing, financial assistance and referrals to 25,947 persons in crisis. This effort included helping 851 families avoid homelessness or substandard living conditions by assisting with electricity, water, natural gas, and rent payments. More than 275,000 pounds of food was provided to hungry neighbors and 11,743 clients benefited from gently-used clothing. The Garden at Gethsemane harvested 7,951 pounds of fresh produce, aiding clients’ nutritional well-being. Gethsemane Food Pantry fed 19,301 persons from 4,994 households. JobNet served 436 job-seekers by offering skill-building workshops, computer training, job leads, resume development, business attire, and access to office equipment. In 2012, 30% were gainfully employed. JobNet’s personalized design increases clients’ skills and confidence, especially those who face significant employment barriers. Martha’s Way engaged 202 participants in the 42-hour residential housekeeping training program designed for entrepreneurs. Over the year, 43 job leads were shared with graduates, helping launch their businesses. To date, CCSC has graduated 640 clients from this program. Back To School touched the lives of 6,546 underprivileged children. By providing these students (Pre-K to 8th grade) with comprehensive school supplies, new school attire, and gently used shoes and clothing, children are far better prepared to achieve academic success. Jingle Bell Express provided 2,573 children from low-income families with new toys and books for their Christmas celebrations. Each of their 805 families also received a food package for this special time of year. This uniquely designed program addresses many client needs including literacy and hunger. The Louise J. Moran Vision Care Program partnered with local elementary schools to provide vision-screening services to 1,735 children. A total of 316 students then benefited from professional eye exams at University Eye Institute, with 279 of them receiving new prescription glasses. The Sunshine Resale Shop netted $71,687 from the sale of donated items, a decrease from the prior year’s sales due to the recession. Shop proceeds are channeled into CCSC’s mission allowing more clients to be served. The store also provides a great service to community members who are living on a fixed or limited income by selling items at a fraction of retail cost. 1,633 CCSC volunteers contributed 45,706 hours of service across the organization – the estimated monetary value of this contribution is $995,933. Approximately 400 persons were involved in on-going service commitments and 23 groups helped with special projects.

For the fiscal year ended December 31, 2012, Christian Community Service Center's program expenses were:

Program services: Emergency Services 1,119,685
Gethsemane Food Pantry 552,141
Back To School 321,987
Sunshine Resale Shop 275,755
JobNet 115,746
Martha's Way 101,087
Jingle Bell Express 69,557
Louise J. Moran Vision Care 57,287
Total Program Expenses: $2,613,245
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Chief Executive : Michelle Shonbeck, Executive Director

Chair of the Board: Jane Lee, Board President
Chair's Profession / Business Affiliation: Retired

Board Size: 12

Paid Staff Size: 22

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, invitations to fund raising events, grant proposals
Fund raising costs were 5% of related contributions. (Related contributions, which totaled $2,822,221, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Christian Community Service Center's audited financial statements for the fiscal year ended December 31, 2012.

Source of Funds  
Contributions 1,568,673
In-Kind contributions 1,070,546
Sunshine Resale Shop sales 348,719
Special event 183,002
Operating investment return 77,036
Direct donor benefit costs -37,506
Total Income $3,210,470


Uses of Funds as a % of Total Expenses

Programs: 90%  Fund Raising: 4%  Administrative: 6% 

Total income $3,210,470
Program expenses $2,613,245
Fund raising expenses 130,684
Administrative expenses 159,817
Total expenses $2,903,746
Income in Excess of Expenses 306,724
Beginning net assets 3,873,684
Ending net assets 4,856,523
Total liabilities 61,999
Total assets $4,918,522

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The BBB has processed no complaints against this organization in the past 36 months, our standard reporting period.

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

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