Better Business Bureau Report for
Christian Community Service Center

Better Business Bureau Report issued September 2014
Better Business Bureau Report expires September 2015

This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...

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Charity Contact Information

Name: Christian Community Service Center
Address: 3230 Mercer St
  Houston, TX 77027
Phone: 713-961-3993
Web Address:
Also known as:Christian Community Service Center, Inc
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Better Business Bureau Comments

Year, State Incorporated: 1980, Texas
Affiliates: None
Stated Purpose: The mission of the Christian Community Service Center (CCSC) is to serve the poor, hungry, disabled, and otherwise needy while respecting their religious, ethnic or cultural differences.

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Evaluation Conclusions


Christian Community Service Center meets the 20 Standards for Charity Accountability.
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CCSC operates seven programs as well as a resale shop. Below is a brief description of each program and a summary of some of last year’s outcomes. • Emergency Services-Central (formerly Emergency Services) provided food, clothing, financial assistance and referrals to 24,448 persons in crisis. This effort included helping 878 families avoid homelessness or substandard living conditions by assisting with electricity, water, natural gas, and rent payments. In addition, 210 clients received financial aid for medical assistance for eyeglasses, dental services or prescription medication. • Emergency Services-Southwest (formerly Gethsemane Food Pantry), located in the Southwest portion of the CCSC service area, provides clients a well-balanced five day supply of food. This program fed 19,753 persons from 5,462 households last year. In 2013 the garden had its highest production to date: 9,956 pounds of fresh fruits and vegetables were harvested and given to clients, contributing to their nutritional well-being. • JobNet served 321 job seekers last year through skill-building workshops, computer training, job leads, resume development, business attire, and access to office equipment. The program’s individualized design increases clients’ skills and confidence, especially those who face employment barriers. • Martha’s Way engaged 231 participants in the 42-hour residential housekeeping training program designed for entrepreneurs. • Back To School touched the lives of 6,572 underprivileged children. By providing these students (Pre-K to 8th grade) with comprehensive school supplies, new school attire, and gently used shoes and clothing, children are better prepared to achieve academic success. • Jingle Bell Express provided 2,597 children from low-income families with new toys, books, and food, addressing literacy, age-appropriate play, and hunger. • The Louise J. Moran Vision Care Program partnered with local elementary schools to provide eyesight-screening services to 868 disadvantaged children in 2013. A total of 616 students benefited from professional eye exams at University Eye Institute, with 569 receiving new prescription glasses. • The Sunshine Resale Shop is a thrift shop that sells donated items providing quality goods to the community for bargain shoppers living on a limited income. The net profit channels into CCSC‘s mission, allowing more clients to be served.

For the fiscal year ended December 31, 2013, Christian Community Service Center's program expenses were:

Emergency Services - Central 1,103,182
Emergency Services - Southwest 599,954
Back To School 324,643
Sunshine Resale Shop 275,139
Jobnet 126,545
Martha's Way 118,748
Louise J. Moran Vision Care 82,244
Jingle Bell Express 60,575
Total Program Expenses: $2,691,030
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Chief Executive : Michelle Shonbeck, Executive Director

Chair of the Board: Stephanie Koecher
Chair's Profession / Business Affiliation: Javelin HR Solutions, Vice President

Board Size: 12

Paid Staff Size: 23

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, invitations to fund raising events, grant proposals
Fund raising costs were 6% of related contributions. (Related contributions, which totaled $2,294,566, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Christian Community Service Center's audited financial statements for the fiscal year ended December 31, 2013.

Source of Funds  
Contributions 1,278,341
In-Kind Donations 1,058,822
Sunshine Resale Shop sales 339,944
Special event 200,770
Operating investment return 83,037
Direct donor benefits costs -42,597
Total Income $2,918,317


Uses of Funds as a % of Total Expenses

Programs: 89%  Fund Raising: 5%  Administrative: 6% 

Total income $2,918,317
Program expenses $2,691,030
Fund raising expenses 135,170
Administrative expenses 168,479
Total expenses $2,994,679
Expenses in Excess of Income (76,362)
Beginning net assets 4,856,523
Ending net assets 5,182,493
Total liabilities 26,713
Total assets $5,209,206

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The BBB has processed no complaints against this organization in the past 36 months, our standard reporting period.

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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