Better Business Bureau Report for
Bridge Over Troubled Waters, Inc.

Better Business Bureau Report issued January 2014
Better Business Bureau Report expires January 2015

This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...

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Charity Contact Information

Name: Bridge Over Troubled Waters, Inc.
Address: 3811 Allen-Genoa Road
  Pasadena, TX 77504
Phone: 713-472-0753
Web Address:
Also known as:The Bridge
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Better Business Bureau Comments

Year, State Incorporated: 1978, Texas
Affiliates: None
Stated Purpose: The Bridge exists to offer support, provide safety, and prevent domestic and sexual violence.

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Evaluation Conclusions


Bridge Over Troubled Waters, Inc. meets the 20 Standards for Charity Accountability.
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The Bridge Over Troubled Waters, Inc. operates the following programs: Emergency Shelter, Long-Term Housing, Children's Services, Advocacy, and Auxiliary services. Emergency Shelter: increases the health, safety and stability of women and children who are victims of domestic violence, sexual assault and homelessness through safe shelter, on-site childcare, nutrition, crisis intervention and access to all Women's Services described in the Advocacy Series, including legal advocacy and management. In 2011, 1,044 women and children were served for an average of 37 days. Long-Term Housing: The Transitional and Permanent Housing Programs assist individuals and families in achieving self-sufficiency through subsidized rent, subsidized childcare, assistance in developing a long-term plan and access to all Women's Services described in Advocacy services. This program served 171 women and children in 2011. Children's Services: offered to clients of the emergency shelter and long-term housing programs. Individualized, age-appropriate serviced help children to heal from crisis and overcome developmental gaps. Services include support groups, counseling, enrichment trips, tutoring, mentoring, and public school advocacy. This program served 401 children in 2011. Advocacy: includes Women's Services and Education programs. Women's Services are given to residential and nonresidential clients and include Casework, 24-hour hotline, information & referral, safety planning, counseling, employment services, advocacy and legal and medical accompaniment, support groups, and life skills programs. Auxiliary: manages operations of other activities to generate revenues for program services and to provide clothing and other necessities. Program Highlights for 2012 include: The Emergency shel;ter assisted 881 women and children for an average of 38 days. Total shelter days were 33,192. The Long-term Housing program served 178 women and children. The Children's Services program served 412 children. The Education and Prevention program attended to 15,500 people.

For the fiscal year ended December 31, 2012, Bridge Over Troubled Waters, Inc.'s program expenses were:

Emergency shelter 1,165,260
Long-term housing 556,636
Emergency shelter-childcare 503,805
Long-term housing-childcare 492,783
Women services 486,235
Education 223,084
Auxiliary cost of sales 16,645
Total Program Expenses: $3,444,448
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Chief Executive : Deborah Moseley, Executive Director

Chair of the Board: Arquella Hargrove, Board President
Chair's Profession / Business Affiliation: Settlement Facility Dow Corning Trust, HR Manager & Consultant

Board Size: 13

Paid Staff Size: 68

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, invitations to fund raising events, grant proposals, internet
Fund raising costs were 5% of related contributions. (Related contributions, which totaled $4,325,788, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Bridge Over Troubled Waters, Inc.'s audited financial statements for the fiscal year ended December 31, 2012.

Source of Funds  
Government grants 2,163,724
Non-governmental grants and contributions 2,162,064
In-kind contributions 461,654
Fees 85,262
Auxiliary activities, net of direct costs 63,517
Dividend income 7,632
Interest income 1,345
Gain (loss) on disposal of assets 500
Net assets released from restrictions
Total Income $4,945,698


Uses of Funds as a % of Total Expenses

Programs: 89%  Fund Raising: 5%  Administrative: 6% 

Total income $4,945,698
Program expenses $3,444,448
Fund raising expenses 204,615
Administrative expenses 242,158
Total expenses $3,891,221
Income in Excess of Expenses 1,054,477
Beginning net assets 4,056,803
Ending net assets 5,111,280
Total liabilities 1,342,954
Total assets $6,454,234

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The BBB has processed no complaints about this organization in the past 36 months, our standard reporting period.

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

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