Better Business Bureau Report for
Houston Humane Society

Better Business Bureau Report issued April 2014
Better Business Bureau Report expires April 2015

This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...

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Charity Contact Information

Name: Houston Humane Society
Address: 14700 Almeda Rd.
  Houston, TX 77053
Phone: 713-433-4321
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1958, Texas
Affiliates: None
Stated Purpose: The Houston Humane Society is dedicated to eliminating cruelty, abuse and the overpopulation of animals while providing the highest quality of life to those in our care.

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Evaluation Conclusions


Houston Humane Society meets the 20 Standards for Charity Accountability.
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The Houston Human Society maintains and operates the following programs: Animal Adoptions, Education, Animal cruelty investigations, Low-cost wellness clinic with $30 spay/neuter surgeries, a Public pet cemetery, and accepts all animals to its animal shelter. The Houston Humane Society cares for more than 47,000 dogs, cats, birds, small mammals, and livestock each year. In 2013, the Houston Humane Society provided 11,228 spay and neuter surgeries, 16,912 rabies vaccines and served 36,394 patients.

For the fiscal year ended December 31, 2012, Houston Humane Society's program expenses were:

Spay/Neuter Clinic 2,212,739
Shelter 1,274,751
Cruelty Rescue 406,049
Animals' Kingdom 54,027
Total Program Expenses: $3,947,566
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Chief Executive : Sherry Ferguson, Executive Director

Chair of the Board: Connie Cooke, President
Chair's Profession / Business Affiliation: Self, Author and Philanthropist

Board Size: 10

Paid Staff Size: 49

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, invitations to fund raising events, print advertisements, grant proposals, internet
Fund raising costs were 16% of related contributions. (Related contributions, which totaled $2,746,574, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Houston Humane Society's audited financial statements for the fiscal year ended December 31, 2012.

Source of Funds  
Service fees 3,137,056
Contributions 2,583,196
Net gain on investments 187,996
Special events, net of costs of direct benefit to donors of $14,926 163,378
Gain on disposal of assets 86,606
Interest and dividend income 62,168
Merchandise sales 26,809
Other income 11,677
Total Income $6,258,886


Uses of Funds as a % of Total Expenses

Programs: 87%  Fund Raising: 10%  Administrative: 3% 

Total income $6,258,886
Program expenses $3,947,566
Fund raising expenses 437,061
Administrative expenses 122,413
Total expenses $4,507,040
Income in Excess of Expenses 1,751,846
Beginning net assets 10,860,452
Ending net assets 12,612,298
Total liabilities 178,468
Total assets $12,790,766

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 2 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 2 complaint(s) closed in the last 36 months, 0 were closed in the last 12 months. 
These complaints concerned:
1 regarding Refund / Exchange Issues
1 regarding Service Issues
These complaints were closed as:
2 Resolved
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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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