Better Business Bureau Report for
Shelterhouse Volunteer Group, Inc.

Better Business Bureau Report issued September 2011
Better Business Bureau Report expires September 2013


This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...


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Charity Contact Information

Name: Shelterhouse Volunteer Group, Inc.
Address: 217 West 12th Street
  Cincinnati, OH 45202
Phone: (513) 721-0643
Web Address: www.dropinn.org
Also known as:Drop Inn Center
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Better Business Bureau Comments

Year, State Incorporated: 1976, Ohio
Affiliates: None
Stated Purpose: Drop Inn Center is a community of residents, staff, and volunteers working together to provide basic human services for men and women experiencing homelessness with a primary commitment to shelter. We believe everyone has the right to shelter. Respect for the dignity of each person experiencing homelessness drives the work of DIC staff and volunteers, and is expected, as well, from the residents themselves as we work together to address the very complex issues of homelessness. Showing consideration for the dignity of our residents is reflected in the way they are welcomed into the center and extends to the cleanliness of our dormitories and common areas.

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BBB Accreditation

               

A BBB Accredited Charity since 05/25/2011.

BBB has determined that in addition to meeting BBB's 20 Standards for Charity Accountability, Shelterhouse Volunteer Group, Inc. adheres to the BBB Code of Business Practices, which includes a commitment to make a good faith effort to resolve any complaints.  Charities that display the BBB Accredited Charity Seal pay a fee for review / monitoring and for support of BBB's services to the public. 

BBB accreditation does not mean that the charity's programs or services have been evaluated or endorsed by BBB or that BBB has made a determination as to the charity's competency in performing services.

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Evaluation Conclusions

               

Shelterhouse Volunteer Group, Inc. meets the 20 Standards for Charity Accountability.
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Programs

               

The Emergency Shelter Program provides a shelter for individuals coming off the streets and meets their immediate needs with a meal, a bed, and clothing. Individuals meet with an intake specialist to be evaluated and processed into the appropriate program.

The Recovery Program is a six-month recovery program for substance abuse and it includes individual and group counseling and chemical dependency education. Individuals in the program also participate in socialization and volunteer programs.

The Transitional Housing Program acts a stepping stone for the formerly homeless to transition from a shelter environment to an independent housing situation. Individuals attend counseling meetings and receive assistance from managers all while living in their own apartment and working to support themselves.

The Homeless Individual Partnership Program (HIPP) provides a way to engage, assess, and provide case planning and treatment for the chronically homeless, which are individuals who have been homeless for one year or more. Six HIPP Program workers provide intensive services designed to help individuals access mainstream disability services, such as mental health and substance abuse services and assist them in securing housing and income or benefits to sustain themselves.

The Shelter Based Case Management Program is modeled after the HIPP program and is designed to provide individualized counseling and support to homeless individuals, which moves them off the street and into appropriate counseling, programs, and housing.

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For the fiscal year ended June 30, 2010, Shelterhouse Volunteer Group, Inc.'s program expenses were:


Shelter Services 1,117,473
Recovery and Supportive Housing Services 873,214
Total Program Expenses: $1,990,687

 

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Governance

               

Chief Executive : Ms. Arlene Nolan, Executive Director
Compensation*:

Chair of the Board: Ms. Elissa Pogue
Chair's Profession / Business Affiliation: Not Provided

Board Size: 13

Paid Staff Size: 50

*In February 2011, Ms. Nolan became Executive Director of the charity. Prior to February 2011, Mr. Pat Clifford served as Executive Director and his compensation, which includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances, for 2010 was $50,003.
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Fund Raising

               

Method(s) Used:

direct mail appeals, invitations to fundraising events, print advertisements, television appeals, radio appeals, grant proposals, Internet, cause-related marketing appeals
Fundraising costs were 16% of related contributions. (Related contributions, which totaled $846,047, are donations received as a result of fundraising activities.)
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Tax Status

               

This charity is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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Financial

               

The following information is based on Shelterhouse Volunteer Group, Inc.'s audited financial statements for the fiscal year ended June 30, 2010.

Source of Funds  
Government Grants and Fees 1,673,900
Contributions 846,047
Client Fees 39,820
Miscellaneous Income 20,975
Unrealized Gain on Investments 9,654
Interest and Dividend Income 5,412
Realized Gain on Investments 871
Total Income $2,596,679


chart



Uses of Funds as a % of Total Expenses

Programs: 73%  Fund Raising: 5%  Administrative: 13%  Other Expenses: 9%

Total income   $2,596,679
  Program expenses $1,990,687
  Fund raising expenses 135,320
  Administrative expenses 347,779
  Other Expenses 230,469
Total expenses   $2,704,255
Expenses in Excess of Income   (107,576)
Beginning net assets   1,190,821
Ending net assets   1,034,138
Total liabilities   352,225
Total assets   $1,386,363


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