Better Business Bureau Report for
Maple Knoll Communities, Inc.

Better Business Bureau Report issued June 2010
Better Business Bureau Report expires June 2012


Does not meet one or more standards
This charity does not meet one or more of the 20 standards for Charity Accountability. Find out more...


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Charity Contact Information

Name: Maple Knoll Communities, Inc.
Address: 11100 Springfield Pike
  Cincinnati , OH 45246
Phone: (513) 782-2400
(513) 782-2717
Web Address: www.mapleknollcommunities.org
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Better Business Bureau Comments

Year, State Incorporated: 1848, Ohio
Affiliates: Maple Knoll Village, The Knolls of Oxford, Sycamore Senior Center, Manor House Restaurant, Maple Knoll Child Center, Hemsworth Wellness Center, Maple Knoll Home Health, WMKV 89.3 FM
Stated Purpose: To be a growing provider of outstanding facilities and services for the aging within the TriState area which allows those we serve to thrive in a safe, stimulating, and dignified environment. This will be accomplished through the practice of responsible fiscal stewardship.

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Evaluation Conclusions

               

Maple Knoll Communities, Inc. does not meet the following 4 Standards for Charity Accountability.

Standard 9: Fund Raising Expense Ratio - Spending should be no more than 35% of related contributions on fund raising. Related contributions include donations, legacies, and other gifts received as a result of fund raising efforts.

According to the charity's audited financial statements for the fiscal year ended June 30, 2009, the charity's fundraising costs were 39% ($309,639) of related contributions which totaled $794,103.

 

Standard 12: Detailed Functional Breakdown of Expenses - Include in the financial statements a breakdown of expenses (e.g., salaries, travel, postage, etc.) that shows what portion of these expenses was allocated to program, fund raising, and administrative activities. If the charity has more than one major program category, the schedule should provide a breakdown for each category.

The charity's audited financial statements for the year ended June 30, 2009, did not include a detailed functional breakdown of expenses by natural classification (e.g., salaries, travel, postage, etc.) that shows what portion of these expenses was allocated to program, fundraising, and administrative activities.

 

Standard 16: Annual Report - Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

The charity's 2008-2009 annual report does not include a breakdown of expenses by fundraising, programs, and administration.

 

Standard 17: Web Site Disclosures - Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

The charity has a website that requests contributions, but the website does not include a breakdown of expenses by programs, fundraising, and administration.

 
Maple Knoll Communities, Inc. meets the remaining 16 Standards for Charity Accountability.
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Programs

               

The Knolls of Oxford is a continuing care retirement community serving older adults.  The community offers villas, assisted living apartments and skilled nursing facility and rehabilitation center.

Maple Knoll Home Health Services provides older adults with rehabilitation services, skilled nursing, or just a little help in the home.  The charity strives to assist our clients to be as independent and healthy as possible by supporting health and wellness at home. The home health team consists of nurses, home health aides, physical, occupational, and speech therapists. The professional staff works hand in hand with clients, family, and physicians to tailor a personalized plan for each individual.

Maple Knoll Village is a continuing care retirement community. The community offers 149 villas, 89 apartments, 60 assisted living apartments and a 184-bed skilled nursing facility and rehabilitation center.  Maple Knoll Village is also the headquarters for other outreach programs and services for older adults living in their homes.

Sycamore Senior Center programs include education, health screenings, exercise and wellness programs, travel, social activities, computer training, hot lunches, and volunteer opportunities.  The outreach services support homebound seniors and programs include Meals-on-Wheels, counseling assistance with insurance and Medicare forms, and transportation to the senior center, medical appointments, therapy visits, and grocery shopping.

WMKV 89.3 FM provides big band music, old radio shows, and public information geared towards older adults. In addition, music and information is provided 24-hour a day streaming at www.wmkvfm.org. WMKV’s Big Band Dances are held at the Maple Knoll Village Auditorium three times a month.

Maple Knoll Child Center is a Montessori preprimary program for children 3 through 6 years of age. The Child Center Program is based on the Montessori philosophy and program of human development and education. It is a tuition-based program enrolling children residing in the neighboring communities. The Child Center is located on the first floor of Bodmann Pavilion, the nursing care facility, to provide easy access for those residents in nursing care and to respect the privacy of the independent living residents. 

The Hemsworth Wellness Center enhances the quality of life for older adults by increasing independence and the ability to perform activities of daily living.  The Wellness Center is operated by SeniorFITness. One of the staff members will work with each participant to ensure that their individual goals and interests are met at a safe and healthy level. In addition, Exercise Physiologists and Fitness Specialists are available to guide individuals through their first evaluation and lead them to perform safe participation in the necessary programs.  Physical and Occupational Therapists are available to assist clients through the Maple Knoll Therapy Department. Other members of the team working to help individuals are: Aquatic Instructors, Massage Therapists, Yoga Instructors, and Guest Presenters.

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For the fiscal year ended June 30, 2009, Maple Knoll Communities' program expenses were:


Program Services 41,498,182
Total Program Expenses: $41,498,182

 

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Governance

               

Chief Executive : Mr. James M. Formal, President & CEO
Compensation*:
 $392,262

Chair of the Board: Mr. John Green
Chair's Profession / Business Affiliation: Retired

Board Size: 14

Paid Staff Size: 490

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising

               

Method(s) Used:

direct mail appeals, telephone appeals, invitations to fundraising events, grant proposals, Internet, planned giving arrangements, membership appeals
Fundraising costs were 39% of related contributions. (Related contributions, which totaled $794,103, are donations received as a result of fundraising activities.)
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Tax Status

               

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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Financial

               

The following information is based on Maple Knoll Communities' audited financial statements for the fiscal year ended June 30, 2009.

Source of Funds  
Room, Board, and Other Medical 38,268,832
Community Services 3,061,318
Other Services 1,809,528
Interest and Dividend Income 1,354,560
Contributions 649,997
Capital Contributions 144,106
Net Realized Gain on Sale of Investments 130,626
Other Nonoperating Expenses -65,950
Change in Value of Charitable Gift Annuities -78,869
Change in Fair Value of Interst Rate Swap -1,696,585
Change in Unrealized Gains and Losses on Investments -2,451,727
Total Income $41,125,836


chart



Uses of Funds as a % of Total Expenses

Programs: 89%  Fund Raising: 1%  Administrative: 10% 

Total income   $41,125,836
  Program expenses $41,498,182
  Fund raising expenses 309,639
  Administrative expenses 4,456,110
 
Total expenses   $46,263,931
Expenses in Excess of Income   (5,138,095)
Beginning net assets   38,145,360
Ending net assets   30,681,831
Total liabilities   121,238,600
Total assets   $151,920,431


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