Better Business Bureau Report for
Operation Support Our Troops - America

Better Business Bureau Report issued May 2014
Better Business Bureau Report expires May 2016

Does not meet one or more standards
This charity does not meet one or more of the 20 standards for Charity Accountability. Find out more...

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Charity Contact Information

Name: Operation Support Our Troops - America
Address: 1807 S. Washington Street Suite 110, #359
  Naperville, IL 60565
Phone: 630-971-1150
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 2006, Illinois
Affiliates: None
Stated Purpose: Operation Support Our Troops' mission is to support the morale and well being of American forces by providing comfort, resources and education to them and their families both while they are deployed in harms way and after their return. They accomplish this by providing a link between the citizens and military personnel so that everyone has the opportunity to express their support. This allows them to send comfort packages of items that are not readily available to our troops in their deployed locations, along with personal letters, cards and notes of support from the community at large. Operation Support Our Troops is also dedicated to supporting our wounded service members, families and veterans through programs, support and facilitating awareness in various communities as to the needs of our troops.

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Evaluation Conclusions


Operation Support Our Troops - America does not meet the following Standard for Charity Accountability.

Standard 16: Annual Report - Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

In addition, the BBB of Chicago & Northern Illinois requested but did not receive complete information on the organization’s governance and oversight and finances and is unable to verify the organization's compliance with the following 2Standards for Charity Accountability: 1 and 14.
Operation Support Our Troops - America meets the remaining 17 Standards for Charity Accountability.
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To provide comfort and care at home and away for active military, veterans, and their families. Sending care package to deployed servicemen, providing support for Families of the Fallen, helping veterans and veteran organizations, and helping veteran families.

For the fiscal year ended December 31, 2012, Operation Support Our Troops - America's program expenses were:

Donated inventory and supplies 580,910
Donations to other organizations 233,514
Postage, shipping, delivery 110,533
Salaries 55,677
Program conference 53,939
Occupancy 31,820
Professional fees 16,876
Donated materials 8,405
Travel 7,631
Miscellaneous 6,804
Printing and copying 6,418
Payroll taxes 4,557
Supplies 1,941
Donated services 1,131
Staff development 1,076
Insurance 962
Telephone 957
Volunteer costs 339
Membership support 272
Total Program Expenses: $1,123,762
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Chief Executive : Deborah Rickert, President

Chair of the Board: Dan Dexter
Chair's Profession / Business Affiliation: Chairman of the Board

Board Size: 10

Paid Staff Size: 3

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

invitations to fund raising events, internet
Fund raising costs were 5% of related contributions. (Related contributions, which totaled $1,489,795, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Operation Support Our Troops - America's audited financial statements for the fiscal year ended December 31, 2012.

Source of Funds  
Donated inventory and supplies 580,909
Contributions 280,085
Sponsors 268,119
Ticket Sales 256,430
Healing field 46,253
Merchandise sales 34,962
Donated services 26,855
Donated facilities 19,455
Fees 15,761
Donated materials 8,405
Dividends and interest 3,072
Donated services 1,809
Donated materials 1,475
Less cost of in-kind direct benefit to donor -9,503
Less cost of healing field -22,208
Less cost of promotional merchandise sold or distributed -24,716
Less cost of direct benefit to donors -153,245
Total Income $1,333,918


Uses of Funds as a % of Total Expenses

Programs: 87%  Fund Raising: 6%  Administrative: 7% 

Total income $1,333,918
Program expenses $1,123,762
Fund raising expenses 72,935
Administrative expenses 83,561
Total expenses $1,280,258
Income in Excess of Expenses 53,660
Beginning net assets 961,799
Ending net assets 1,015,459
Total liabilities 6,290
Total assets $1,021,749

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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