Better Business Bureau Report for
Operation Support Our Troops - America

Better Business Bureau Report issued July 2016
Better Business Bureau Report expires July 2018

This BBB Accredited charity meets all 20 Standards for Charity Accountability. Find out more...

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Charity Contact Information

Name: Operation Support Our Troops - America
Address: 1807 S. Washington Street Suite 110, #359
  Naperville, IL 60565
Phone: 630-971-1150
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 2006, Illinois
Affiliates: None
Stated Purpose: Operation Support Our Troops- America's mission is to support the morale and well-being of American forces by providing comfort, resources and education to them and their families both while they are deployed in harm’s way and after their return. As a volunteer based non-profit organization, they provide the opportunity for the community members to express their appreciation and also offer support for our troops. Engaged in the longest war of our country’s history and with our servicemen and women completing multiple tours of duty, Operation Support Our Troops- America are committed to showing soldiers that "We Have NOT Forgotten."

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Evaluation Conclusions


Operation Support Our Troops - America meets the 20 Standards for Charity Accountability.
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We provide care and comfort to those deployed by our care packages, work with Families of the fallen through our Leap of Faith seminar, work with veterans and their families with our free yoga classes with GI Yoga and help veterans in financial crisis with our AJ Lynch Foundation program.

For the fiscal year ended December 31, 2014, Operation Support Our Troops - America's program expenses were:

Inventory donated 548,055
Donations to other organizations 273,381
Postage, shipping, and delivery 159,835
Salaries 53,933
Program conference 46,272
Occupancy 34,307
Inventory purchased 30,130
Donated materials 13,371
Veteran assistance 8,374
Payroll taxes and employee benefits 4,500
Professional fees 3,390
Travel and meetings 2,784
Printing and copying 2,268
Miscellaneous 1,992
Telephone 1,776
Supplies 1,340
Insurance 1,277
Staff development 933
Advertising 750
Volunteer costs 614
Donated services 332
Membership support 70
Total Program Expenses: $1,189,684
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Chief Executive : Deborah Rickert, President

Chair of the Board: Board of Directors
Chair's Profession / Business Affiliation:

Board Size: 10

Paid Staff Size: 2

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

invitations to fund raising events, grant proposals, membership
Fund raising costs were 4% of related contributions. (Related contributions, which totaled $1,441,586, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Operation Support Our Troops - America's audited financial statements for the fiscal year ended December 31, 2014.

Source of Funds  
Donated Inventory and Supplies 548,055
Contributions 376,776
Ticket Sales 241,710
Sponsors 236,055
Merchandise Sales 31,814
Donated Facilities 19,878
Fees 16,469
Donated Materials 13,755
Dividends and Interest 9,611
Donated Materials 5,025
Donated Services 332
Less Cost of promotional merchandise sold or distributed -9,154
Less Cost of direct benefit to donors -195,421
Total Income $1,294,905


Uses of Funds as a % of Total Expenses

Programs: 88%  Fund Raising: 5%  Administrative: 7% 

Total income $1,294,905
Program expenses $1,189,684
Fund raising expenses 62,957
Administrative expenses 88,787
Total expenses $1,341,428
Expenses in Excess of Income (46,523)
Beginning net assets 1,022,505
Ending net assets 975,982
Total liabilities 37,677
Total assets $1,013,659

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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