Better Business Bureau Report for
Volunteers of America of Illinois

Better Business Bureau Report issued August 2010
Better Business Bureau Report expires August 2012


Does not meet one or more standards
This charity does not meet one or more of the 20 standards for Charity Accountability. Find out more...


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Charity Contact Information

Name: Volunteers of America of Illinois
Address: 47 West Polk Street
Suite 250-2
  Chicago, IL 60605
Phone: 312-564-2300
312-707-9477
Web Address: www.voaillinois.com
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Better Business Bureau Comments

Year, State Incorporated: 1911, Illinois
Affiliates: None
Stated Purpose: Dedicated to supporting and empowering people of all ages to create positive and lasting change in their lives.

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Evaluation Conclusions

              

Volunteers of America of Illinois does not meet the following 5 Standards for Charity Accountability.

Standard 6: Board Policy on Effectiveness - Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.

Volunteers of America of Illinois does not meet this Standard because:

  • The board of directors does not have a written policy stating that, at least every two years, an appraisal be done assessing the organization’s performance and effectiveness and determining future actions required to achieve its mission.

Standard 7: Board Approval of Written Report on Effectiveness - Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.

Volunteers of America of Illinois does not meet this Standard because:

  • It has never completed an effectiveness assessment.

Standard 9: Fund Raising Expense Ratio - Spending should be no more than 35% of related contributions on fund raising. Related contributions include donations, legacies, and other gifts received as a result of fund raising efforts.

Volunteers of America of Illinois does not meet this Standard because:

  • According to its audited financial statements - consolidated for the fiscal year ended June 30, 2009, the organization's fund raising costs were 66% ($286,147) of related contributions, which totaled $433,515.

Standard 14: Budget - Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fund raising, and administration.

Volunteers of America of Illinois does not meet this Standard because, when the organization provided budget information, it indicated that the budget:

  • Did not identify total projected program service expenses.
  • Did not identify total projected fund raising expenses.
  • Did not identify total projected administrative expenses.

Standard 16: Annual Report - Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

Volunteers of America of Illinois does not meet this standard because the most recent annual report did not include:

  • Total end of year net assets.
Volunteers of America of Illinois meets the remaining 15 Standards for Charity Accountability.
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Programs

              

Volunteers of America of Illinois develops and delivers programs and services that address today's most pressing social needs. Volunteers of America's services in Illinois include foster care, adoption, supportive housing, homeless veterans reintegration and women's re-entry.

For the fiscal year ended June 30, 2009, Volunteers of America of Illinois's program expenses were:

  
Salaries and wages 1,106,459
Foster family payments 412,067
Consulting and counseling fees 185,466
Occupancy costs 156,586
Payroll taxes 123,179
Travel and transportation 99,157
Other employee benefits 54,017
Specific assistance 53,907
Other professional fees 53,038
Insurance 29,067
Equipment rental and maintenance 23,483
Telecommunications 19,938
Supplies and expenses 19,461
Depreciation and amortization 15,588
Postage 7,744
Membership dues 6,741
Conferences and meetings 4,954
Printing and publications 4,583
Legal fees 1,080
Program supplies 709
Total Program Expenses: $2,377,224
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Governance

              

Chief Executive : Nancy Hughes Moyer, President and CEO
Compensation*:
$148,000

Chair of the Board: Richard Cenkus
Chair's Profession / Business Affiliation: General Counsel

Board Size: 11

Paid Staff Size: 38

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising

              

Method(s) Used:

direct mail, invitations to fund raising events, print advertisements, grant proposals, internet
Fund raising costs were 66% of related contributions. (Related contributions, which totaled $433,515, are donations received as a result of fund raising activities.)
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Tax Status

              

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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Financial

              

The following information is based on Volunteers of America of Illinois's audited financial statements - consolidated for the fiscal year ended June 30, 2009.

Source of Funds  
Fees from government - Foster Care - Cook 1,607,384
Fees from government - Housing Services 654,884
Public Support - Contributions 342,575
Fees from government - HVRP 325,000
Grants - Program Development Grant 60,930
Support - Contributions in-kind 18,010
Action Team Grant 12,000
Total Income $3,020,783


chart



Uses of Funds as a % of Total Expenses

Programs: 80%  Fund Raising: 9%  Administrative: 10%  Other Expenses: 1%

Total income   $3,020,783
  Program expenses $2,377,224
  Fund raising expenses 286,147
  Administrative expenses 316,135
  Other Expenses 39,635
Total expenses   $3,019,141
Income in Excess of Expenses   1,642
Beginning net assets   271,782
Ending net assets   274,298
Total liabilities   276,359
Total assets   $550,657


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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

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