Better Business Bureau Report for
Metropolitan Family Services

Better Business Bureau Report issued June 2014
Better Business Bureau Report expires June 2016

This BBB Accredited charity meets all 20 Standards for Charity Accountability. Find out more...

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Charity Contact Information

Name: Metropolitan Family Services
Address: 1 N. Dearborn, Suite 1000
  Chicago, IL 60602
Phone: 312-986-4000
Web Address:
Also known as:Metropolitan Family Services DuPage
Metropolitan Family Services Southwest
Metropolitan Family Services Evanston/Skokie Valley
Legal Aid Bureau
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Better Business Bureau Comments

Formerly known as:United Charities of Chicago

Year, State Incorporated: 1857, Illinois
Affiliates: None
Stated Purpose: The mission of Metropolitan Family Services is to provide and mobilize the services needed to strengthen families and communities.

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Evaluation Conclusions


Metropolitan Family Services meets the 20 Standards for Charity Accountability.
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Education: m-powered to learn. They prepare young people and parents for success through Child/Youth Development and Parent Development. Economic Stability: m-powered to earn. They support strong, self-sustaining families through the Center for Working Families, FamilyWorks, Young Fathers Program and Employee Assistance. Emotional Wellness: m-powered to heal. They encourage healthy and productive lives through Counseling, Mental Health Services, Violence Prevention and intervention, and Older Adult Services. Empowerment: m-powered to thrive. They help families stand up and be heard through Legal Aid and the Jane Addams Domestic Violence Court Advocacy Program. Their 800+ social workers, educators, youth workers, attorneys and support staff served 63,000 people in FY13. 80% of clients have household income less than $20,000. Services are provided out of 7 city/suburban centers.

For the fiscal year ended June 30, 2013, Metropolitan Family Services's program expenses were:

Education 15,570,566
Emotional Wellness 12,818,697
Economic Stability 8,485,573
Empowerment 1,835,480
Total Program Expenses: $38,710,316
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Chief Executive : Ricardo Estrada, President & CEO

Chair of the Board: Tony W. Hunter
Chair's Profession / Business Affiliation: CEO and Publisher, Chicago Tribune

Board Size: 69

Paid Staff Size: 750

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, invitations to fund raising events, grant proposals, internet
Fund raising costs were 4% of related contributions. (Related contributions, which totaled $38,415,427, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Metropolitan Family Services's audited financial statements for the fiscal year ended June 30, 2013.

Source of Funds  
Government Grants 28,661,790
Program Service Fees 6,361,823
MFS Annual Campaign 5,969,663
Endowment Payout 2,467,797
In-Kind Contributions 1,905,020
United Way of Metropolitan Chicago 1,878,954
Income allocations from trusts 652,640
Rent and other income 196,967
Total Income $48,094,654


Uses of Funds as a % of Total Expenses

Programs: 83%  Fund Raising: 3%  Administrative: 10%  Other Expenses: 4%

Total income $48,094,654
Program expenses $38,710,316
Fund raising expenses 1,588,143
Administrative expenses 4,896,480
Other Expenses 1,905,020
Total expenses $47,099,959
Income in Excess of Expenses 994,695
Beginning net assets 38,705,845
Other Changes in Net Assets 7,099,197
Ending net assets 46,799,737
Total liabilities 30,573,373
Total assets $77,373,110

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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