Better Business Bureau Report for
Journeys The Road Home

Better Business Bureau Report issued October 2012
Better Business Bureau Report expires October 2014


Does not meet one or more standards
This charity does not meet one or more of the 20 standards for Charity Accountability. Find out more...


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Charity Contact Information

Name: Journeys The Road Home
Address: 1140 East Northwest Highway
  Palatine, IL 60074
Phone: 847-963-9163
Web Address: http://www.journeystheroadhome.org/landing/
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Better Business Bureau Comments

Formerly known as:Journeys from PADS to HOPE

Year, State Incorporated: 2001, Illinois
Affiliates: None
Stated Purpose: The mission of Journeys| The Road Home is to individually assess and serve the homeless and near homeless, while broadening community awareness and involvement with the homeless.

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Evaluation Conclusions

               

Journeys The Road Home does not meet the following 4 Standards for Charity Accountability.

Standard 1: Oversight of Operations and Staff - Organizations shall have a board of directors that provides adequate oversight of the charity's operations and its staff. Indication of adequate oversight includes, but is not limited to, regularly scheduled appraisals of the CEO's performance, evidence of disbursement controls such as board approval of the budget, fund raising practices, establishment of a conflict of interest policy, and establishment of accounting procedures sufficient to safeguard charity finances.

Journeys The Road Home does not meet this Standard because its board of directors does not:

  • Review the performance of the chief executive officer at least once every two years.
  • Receive a copy of the organization’s IRS Form 990.

Standard 6: Board Policy on Effectiveness - Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.

Journeys The Road Home does not meet this Standard because:

  • Its effectiveness assessment policy does not specify that this assessment will take place at least once every two years.

Standard 7: Board Approval of Written Report on Effectiveness - Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.

Journeys The Road Home does not meet this Standard because:

  • The organization’s effectiveness assessment did not take place within the past two years. The last assessment was completed June 1, 2010.

Standard 18: Privacy for Written Appeals & Internet Privacy - Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

Journeys The Road Home does not meet this Standard because:
Journeys The Road Home meets the remaining 16 Standards for Charity Accountability.
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Programs

               

The story of Journeys | The Road Home, a multi-funded 501(c)(3) human service agency, began in 1989 when community and faith-based leadership created Northwest Suburban PADS, Inc., an agency providing emergency shelter sites at faith-based facilities for homeless residents. Three years later, community leadership established HOPE NOW, Inc., that provided clinical staff and supportive resources. In 2001, the two agencies legally merged to become Journeys from PADS to HOPE. In June 2012, the agency changed its name to Journeys | The Road Home. It serves residents who have no home or are at-risk of losing their homes in 37 communities of northwest and north suburban Cook County. The agency’s goals are (1) feed and shelter the hungry and poor, (2) increase clients’ income, employment readiness and placement, and (3) help clients obtain and/or remain in housing. Journeys accomplishes these goals through three interdependent and comprehensive programs: the Emergency Shelter Program; the clinical and supportive resources of the Jerry O’Brien HOPE Center; and the Pathways Housing Readiness Program. The shelters, located at faith-based communities, are open from April 1 to Sept. 30 annually. They provide meals, clothing, a place to sleep, and hospitality. The HOPE Center offers case management, mental health and substance abuse counseling, vocational training, housing assistance, and many supportive services. The Housing Readiness Program provides affordable housing through a partnership with the Pathway Development Institute (PDI), a 501(c)(2) non-profit real estate holding company.

For the fiscal year ended June 30, 2011, Journeys The Road Home's program expenses were:

  
Payroll and Benefits 507,789
Repairs and Maintenance 26,248
Utilities 20,852
Office Expense 19,549
Professional Services 14,134
Printing and Postage 12,121
Client Services 8,990
Education and Travel 716
Total Program Expenses: $610,399
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Governance

               

Chief Executive : Elizabeth Nabors, Executive Director
Compensation*: 

Chair of the Board: Robert Arnold
Chair's Profession / Business Affiliation: Retired consultant with Towers Watson

Board Size: 16

Paid Staff Size: 13

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising

               

Method(s) Used:

direct mail, invitations to fund raising events, print advertisements, radio, grant proposals, internet, Planned events
Fund raising costs were 7% of related contributions. (Related contributions, which totaled $713,496, are donations received as a result of fund raising activities.)
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Tax Status

               

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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Financial

               

The following information is based on Journeys The Road Home's audited financial statements for the fiscal year ended June 30, 2011.

Source of Funds  
Contributions 421,618
Government Agencies Grants 291,878
Special Events 183,776
Rent 31,032
Interest Income 104
Total Income $928,408


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Uses of Funds as a % of Total Expenses

Programs: 73%  Fund Raising: 6%  Administrative: 21% 

Total income $928,408
Program expenses $610,399
Fund raising expenses 47,680
Administrative expenses 179,365
Total expenses $837,444
Income in Excess of Expenses 90,964
Beginning net assets 612,180
Other Changes in Net Assets 69,462
Ending net assets 633,682
Total liabilities 12,145
Total assets $645,827


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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

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