Better Business Bureau Report for
Journeys The Road Home

Better Business Bureau Report issued October 2012
Better Business Bureau Report expires October 2014

This BBB Accredited charity meets all 20 Standards for Charity Accountability. Find out more...

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Charity Contact Information

Name: Journeys The Road Home
Address: 1140 East Northwest Highway
  Palatine, IL 60074
Phone: 847-963-9163
Web Address:
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Better Business Bureau Comments

Formerly known as:Journeys from PADS to HOPE

Year, State Incorporated: 2001, Illinois
Affiliates: None
Stated Purpose: The mission of Journeys| The Road Home is to individually assess and serve the homeless and near homeless, while broadening community awareness and involvement with the homeless.

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Evaluation Conclusions


Journeys The Road Home meets the 20 Standards for Charity Accountability.
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The story of Journeys | The Road Home, a multi-funded 501(c)(3) human service agency, began in 1989 when community and faith-based leadership created Northwest Suburban PADS, Inc., an agency providing emergency shelter sites at faith-based facilities for homeless residents. Three years later, community leadership established HOPE NOW, Inc., that provided clinical staff and supportive resources. In 2001, the two agencies legally merged to become Journeys from PADS to HOPE. In June 2012, the agency changed its name to Journeys | The Road Home. It serves residents who have no home or are at-risk of losing their homes in 37 communities of northwest and north suburban Cook County. The agency’s goals are (1) feed and shelter the hungry and poor, (2) increase clients’ income, employment readiness and placement, and (3) help clients obtain and/or remain in housing. Journeys accomplishes these goals through three interdependent and comprehensive programs: the Emergency Shelter Program; the clinical and supportive resources of the Jerry O’Brien HOPE Center; and the Pathways Housing Readiness Program. The shelters, located at faith-based communities, are open from April 1 to Sept. 30 annually. They provide meals, clothing, a place to sleep, and hospitality. The HOPE Center offers case management, mental health and substance abuse counseling, vocational training, housing assistance, and many supportive services. The Housing Readiness Program provides affordable housing through a partnership with the Pathway Development Institute (PDI), a 501(c)(2) non-profit real estate holding company.

For the fiscal year ended June 30, 2011, Journeys The Road Home's program expenses were:

Payroll and Benefits 507,789
Repairs and Maintenance 26,248
Utilities 20,852
Office Expense 19,549
Professional Services 14,134
Printing and Postage 12,121
Client Services 8,990
Education and Travel 716
Total Program Expenses: $610,399
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Chief Executive : Elizabeth Nabors, Executive Director

Chair of the Board: Robert Arnold
Chair's Profession / Business Affiliation: Retired consultant with Towers Watson

Board Size: 16

Paid Staff Size: 13

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, invitations to fund raising events, print advertisements, radio, grant proposals, internet, Planned events
Fund raising costs were 7% of related contributions. (Related contributions, which totaled $713,496, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Journeys The Road Home's audited financial statements for the fiscal year ended June 30, 2011.

Source of Funds  
Contributions 421,618
Government Agencies Grants 291,878
Special Events 183,776
Rent 31,032
Interest Income 104
Total Income $928,408


Uses of Funds as a % of Total Expenses

Programs: 73%  Fund Raising: 6%  Administrative: 21% 

Total income $928,408
Program expenses $610,399
Fund raising expenses 47,680
Administrative expenses 179,365
Total expenses $837,444
Income in Excess of Expenses 90,964
Beginning net assets 612,180
Other Changes in Net Assets 69,462
Ending net assets 633,682
Total liabilities 12,145
Total assets $645,827

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