Better Business Bureau Report for
Housing Opportunities and Maintenance for the Elderly (HOME)

Better Business Bureau Report issued January 2013
Better Business Bureau Report expires January 2015

Does not meet one or more standards
This charity does not meet one or more of the 20 standards for Charity Accountability. Find out more...

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Charity Contact Information

Name: Housing Opportunities and Maintenance for the Elderly (HOME)
Address: 1419 W. Carroll Avenue, FL. 2
  Chicago, IL 60607
Phone: 773-921-3200
Web Address:
Also known as:HOME
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Better Business Bureau Comments

Year, State Incorporated: 1982, Illinois
Affiliates: None
Stated Purpose: H.O.M.E. helps low-income seniors in Chicago maintain their independence by providing home upkeep and repair, a shopping bus and three affordable, intergenerational buildings.

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Evaluation Conclusions


Housing Opportunities and Maintenance for the Elderly (HOME) (HOME) does not meet the following 2 Standards for Charity Accountability.

Standard 6: Board Policy on Effectiveness - Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.

HOME does not meet this Standard because:

  • The board of directors does not have a written policy stating that, at least every two years, an appraisal be done assessing the organization’s performance and effectiveness and determining future actions required to achieve its mission.

Standard 7: Board Approval of Written Report on Effectiveness - Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.

HOME does not meet this Standard because:

  • It has never completed an effectiveness assessment.
In addition, the BBB of Chicago & Northern Illinois requested but did not receive complete information on the organization’s solicitation materials and is unable to verify the organization's compliance with the following Standard for Charity Accountability: 15.
Housing Opportunities and Maintenance for the Elderly (HOME) (HOME) meets the remaining 17 Standards for Charity Accountability.
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The social safety net is torn. Thousands of low-income Chicago seniors don’t have the means or support they need to live in adequate housing. Many don’t have access to grocery stores, medical centers and pharmacies. Isolation threatens their health and well being. At H.O.M.E., we understand that maintaining independence and being a part of a community are essential for seniors. Founded through the vision of Michel and Lilo Salmon, and nurtured by passionate, like-minded community leaders, for 30 years H.O.M.E. has helped thousands of low-income seniors to be independent and stay in their communities. H.O.M.E. provides services unlike any other senior-focused organization in Chicago. Home upkeep and repair services ensure seniors enjoy healthy and safe living conditions in their own homes. H.O.M.E.’s free shopping bus helps seniors who have limited mobility or live in food deserts get access to groceries, household supplies and medication. Plus, H.O.M.E. owns three affordable and safe residential buildings offering intergenerational living in apartments or a shared living community for residents who need some assistance. Our person-centered culture looks beyond the problems seniors face and focuses on the person’s whole life. We seek resources to address every seniors’ situation and needs – whether from within H.O.M.E. or other organizations in the Chicago area. H.O.M.E. is a caring community for the seniors we serve as well as an exceptional volunteer and donor experience. We depend on individual, corporate and foundation support. Donors can feel especially proud of the backing they give H.O.M.E. because H.O.M.E. literally changes the lives of low-income seniors.

For the fiscal year ended September 30, 2011, HOME's program expenses were:

Salaries, Maintenance and Programs at Housing Facilities 628,584
Salaries 226,811
Depreciation Expense 165,641
Outside Services 49,309
Program Supplies 41,437
Transportation 35,235
Insurance 29,449
Rent 17,929
Other Benefits 16,798
Payroll Taxes 16,709
Maintenance 6,187
Telephone 5,854
Other 5,345
General and Administrative 4,512
Utilities 895
Relocation 362
Total Program Expenses: $1,251,057
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Chief Executive : Bruce A. otto, Executive Director

Chair of the Board: Pamela S. Gecan
Chair's Profession / Business Affiliation: American Marketing Services

Board Size: 11

Paid Staff Size: 18

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, invitations to fund raising events, grant proposals, internet, planned giving arrangements
Fund raising costs were 24% of related contributions. (Related contributions, which totaled $766,899, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on HOME's audited financial statements for the fiscal year ended September 30, 2011.

Source of Funds  
Contributions 450,618
Rental Subsidies 441,564
Grants 238,530
Bequests 219,043
In Kind Contributions 77,751
Other Income 33,324
Investment Income 1,655
Total Income $1,462,485


Uses of Funds as a % of Total Expenses

Programs: 80%  Fund Raising: 12%  Administrative: 8% 

Total income $1,462,485
Program expenses $1,251,057
Fund raising expenses 180,758
Administrative expenses 117,427
Total expenses $1,549,242
Expenses in Excess of Income (86,757)
Beginning net assets 1,373,767
Ending net assets 1,287,010
Total liabilities 2,875,227
Total assets $4,162,237

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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