Better Business Bureau Report for
House of Good Shepherd

Better Business Bureau Report issued July 2015
Better Business Bureau Report expires July 2017

Does not meet one or more standards
This charity does not meet one or more of the 20 standards for Charity Accountability. Find out more...

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Charity Contact Information

Name: House of Good Shepherd
Address: P.O. Box 13453
  Chicago, IL 60613
Phone: 773-935-3434
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1867, Illinois
Affiliates: None
Stated Purpose: The House of the Good Shepherd serves with love and compassion women and children affected by domestic violence by offering a safe place with opportunities for emotional, educational and spiritual growth, giving hope and continued support for a better future.

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Evaluation Conclusions


House of Good Shepherd does not meet the following 3 Standards for Charity Accountability.

Standard 16: Annual Report - Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

House of Good Shepherd does not meet this standard because:

  • The organization states it does not have an annual report covering activities conducted in the past year.

Standard 17: Web Site Disclosures - Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

House of Good Shepherd does not meet this Standard because the organization's website,, does not include all of the recommended information for those charity websites that solicit for donations. Specifically, it does not include:

  • Total income.
  • Total program expenses.
  • Total fund raising expenses.
  • Total administrative expenses.
  • End of year net assets.
  • The organization’s mailing address.
  • Electronic access to the organization’s most recent IRS Form 990.

Standard 18: Privacy for Written Appeals & Internet Privacy - Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

House of Good Shepherd meets the remaining 17 Standards for Charity Accountability.
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House of the Good Shepherd offers a comprehensive residential program for mothers who are committed to building a new, violence-free life for themselves and their children. Unlike an emergency shelter, House of the Good Shepherd's intensive recovery program breaks the cycle of brutality in families. The program (1) promotes healing and recovery for the mothers and children we serve, (2) enables the women to develop independence and self-sufficiency, and 3) empowers the women to break the cycle of abuse.

For the fiscal year ended December 31, 2014, House of Good ShepherdHouse of Good Shepherd 's program expenses were:

Salaries and stipends 633,827
Payroll taxes and employee benefits 198,419
Fair rental value of donated facilities (Note F) 84,258
Professional fees and contracted services 61,040
Occupancy 38,579
Food and other assistance 17,346
Equipment maintenance 14,455
Building and grounds maintenance 13,376
Professional liability insurance 7,947
Telephone, telegraph, and postage 6,651
Supplies 6,567
Local transportation and travel 3,987
Miscellaneous 1,238
Membership dues 769
Total Program Expenses: $1,088,459
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Chief Executive :

Chair of the Board: Theresa (Terry) M. Hannon, CPA
Chair's Profession / Business Affiliation: Theresa Hannon Financial Group, LTD., President

Board Size: 19

Paid Staff Size: 14

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, invitations to fund raising events, grant proposals, internet
Fund raising costs were 5% of related contributions. (Related contributions, which totaled $1,053,664, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on House of Good ShepherdHouse of Good ShepherdHouse of Good ShepherdHouse of Good ShepherdHouse of Good ShepherdHouse of Good Shepherd 's audited financial statements - combined for the fiscal year ended December 31, 2014.

Source of Funds  
Foundations, corporations, and organizations 378,615
Women's Board 227,335
Realized gains on investments 155,000
Support in-kind (Note F) 148,649
Individuals 143,292
Chef's event-individuals 95,796
Investment income 32,091
Improvements 29,780
Chef's event-corporations 21,225
Other 9,281
Associate Board 8,972
Program service fees 2,650
Total Income $1,252,686


Uses of Funds as a % of Total Expenses

Programs: 87%  Fund Raising: 5%  Administrative: 8% 

Total income $1,252,686
Program expenses $1,088,459
Fund raising expenses 56,741
Administrative expenses 97,825
Total expenses $1,243,025
Income in Excess of Expenses 9,661
Beginning net assets 2,527,214
Ending net assets 2,418,006
Total liabilities 159,742
Total assets $2,577,748

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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