Better Business Bureau Report for
House of Good Shepherd

Better Business Bureau Report issued August 2011
Better Business Bureau Report expires August 2013


Does not meet one or more standards
This charity does not meet one or more of the 20 standards for Charity Accountability. Find out more...


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Charity Contact Information

Name: House of Good Shepherd
Address: P.O. Box 13453
  Chicago, IL 60613
Phone: 773-935-3434
Web Address: http://www.hgschicago.org/index.html
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Better Business Bureau Comments

Year, State Incorporated: 2002, Illinois
Affiliates: None
Stated Purpose: MISSION STATEMENT: The House of the Good Shepherd serves with love and compassion women and children affected by domestic violence by offering a safe place with opportunities for emotional, educational and spiritual growth, giving hope and continued support for a better future.

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Evaluation Conclusions

              

House of Good Shepherd does not meet the following 4 Standards for Charity Accountability.

Standard 1: Oversight of Operations and Staff - Organizations shall have a board of directors that provides adequate oversight of the charity's operations and its staff. Indication of adequate oversight includes, but is not limited to, regularly scheduled appraisals of the CEO's performance, evidence of disbursement controls such as board approval of the budget, fund raising practices, establishment of a conflict of interest policy, and establishment of accounting procedures sufficient to safeguard charity finances.

House of Good Shepherd does not meet this Standard because its board of directors does not:

  • Review the performance of the chief executive officer at least once every two years.

Standard 6: Board Policy on Effectiveness - Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.

House of Good Shepherd does not meet this Standard because:

  • The board of directors does not have a written policy stating that, at least every two years, an appraisal be done assessing the organization’s performance and effectiveness and determining future actions required to achieve its mission.

Standard 17: Web Site Disclosures - Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

House of Good Shepherd does not meet this Standard because the organization's website, http://www.hgschicago.org/index.html, does not include all of the recommended information for those charity websites that solicit for donations. Specifically, it does not include:

  • A summary of program service accomplishments.
  • A roster of the board of directors.
  • Total income.
  • Total program expenses.
  • Total fund raising expenses.
  • Total administrative expenses.
  • End of year net assets.
  • The organization’s mailing address.
  • Electronic access to the organization’s most recent IRS Form 990.

Standard 18: Privacy for Written Appeals & Internet Privacy - Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

House of Good Shepherd does not meet this Standard because:

House of Good Shepherd does not meet this Standard because the privacy policy on this website, http://www.hgschicago.org/index.html does not indicate:

  • What security measures are in place to protect personal information that is collected.
House of Good Shepherd meets the remaining 16 Standards for Charity Accountability.
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Programs

              

House of the Good Shepherd’s mission is to end the cycle of violence in families. The goals of our four-month residential domestic violence recovery program are (1) to promote healing and recovery for the mothers and children we serve, and (2) to enable the women to develop independence and self-sufficiency. We achieve these goals through a comprehensive program of counseling, including individual, family and group therapy; education such as classes in domestic violence, substance abuse, and positive parenting; our Learning Center, where women work on education and job skills; training in budgeting and money management; and an Aftercare Program with support groups and services that promote long-term recovery. Our Children’s Program encourages healthy child development, nurtures children’s self-esteem, reduces the long-term effects of family violence, and prevents children from reliving the painful legacy of abuse in future generations. In 2010, House of the Good Shepherd served 35 mothers and 69 children (three of whom were born while here), providing 4,996 days of care to women and 9,643 days of care to children. We also provided non-residential services such as information and referrals to over 480 additional abused, homeless or troubled women. Our Aftercare Program began when the first woman completed our recovery program in 1980; last year, 40 mothers and 90 children took advantage of these resources, with an average of 18 families attending each monthly session.

For the fiscal year ended December 31, 2010, House of Good ShepherdHouse of Good Shepherd 's program expenses were:

  
Social Program Services 1,154,596
Total Program Expenses: $1,154,596
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Governance

              

Chief Executive : Sr. Dorothy Renckens, RGS, Administrator
Compensation*:
$51,026

Chair of the Board: Michael J. Baumel
Chair's Profession / Business Affiliation: National Litigation Counsel, CNA

Board Size: 17

Paid Staff Size: 30

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising

              

Method(s) Used:

direct mail, invitations to fund raising events, grant proposals
Fund raising costs were 6% of related contributions. (Related contributions, which totaled $1,290,822, are donations received as a result of fund raising activities.)
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Tax Status

              

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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Financial

              

The following information is based on House of Good ShepherdHouse of Good ShepherdHouse of Good ShepherdHouse of Good ShepherdHouse of Good ShepherdHouse of Good ShepherdHouse of Good Shepherd 's audited financial statements for the fiscal year ended December 31, 2010.

Source of Funds  
Women's Board 422,846
Foundations, coporations, and organizations 422,426
Individuals 149,313
Spring Gala 135,610
Support in-kind 130,704
Realized gains (losses) on sales of investments 44,605
Estates 29,923
Investment Income 28,327
Sisters of the Good Shepherd Province of Mid-North America support 10,000
Program Service fees 3,978
Other 962
Total Income $1,378,694


chart



Uses of Funds as a % of Total Expenses

Programs: 82%  Fund Raising: 6%  Administrative: 7%  Other Expenses: 5%

Total income   $1,378,694
  Program expenses $1,154,596
  Fund raising expenses 78,193
  Administrative expenses 96,801
  Other Expenses 66,919
Total expenses   $1,396,509
Expenses in Excess of Income   (17,815)
Beginning net assets   2,247,690
Other Changes in Net Assets 72,760
Ending net assets   2,302,635
Total liabilities  
Total assets   $2,302,635


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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

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