Better Business Bureau Report for
Heartland Alliance for Human Needs & Human Rights

Better Business Bureau Report issued February 2016
Better Business Bureau Report expires February 2018

Does not meet one or more standards
This charity does not meet one or more of the 20 standards for Charity Accountability. Find out more...

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Charity Contact Information

Name: Heartland Alliance for Human Needs & Human Rights
Address: 208 S. LaSalle
Ste 1300
  Chicago, IL 60604
Phone: 312-660-1300
Web Address:
Also known as:Subsidiary entity: Heartland Human Care Services, Inc.
Subsidiary entity: Heartland Health Outreach, Inc.
Subsidiary entity: Heartland Housing, Inc.
Subsidiary entity: Heartland Alliance International
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Better Business Bureau Comments

Formerly known as:Travelers & Immigrants Aid
subsidiary entity Century Place Development Corp
subsidiary entity Chicago Health Outreach, Inc.
subsidiary entity Chicago Connections

Year, State Incorporated: 1914, Illinois
Affiliates: Heartland Human Care Services, Inc., Heartland Health Outreach, Inc., Heartland Housing, Inc., Heartland Alliance International, Inc.
Stated Purpose: Heartland Alliance for Human Needs & Human Rights’ mission is to advance the human rights and respond to the human needs of endangered populations—particularly the poor, the isolated, and the displaced—through the provision of comprehensive and respectful services and the promotion of permanent solutions leading to a more just global society. Through a change-focused continuum of programs, Heartland Alliance seeks to address the root causes of poverty and danger, generate social change, and inspire people to build better lives.

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Evaluation Conclusions


Heartland Alliance for Human Needs & Human Rights does not meet the following Standard for Charity Accountability.

Standard 14: Budget - Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fund raising, and administration.

Heartland Alliance for Human Needs & Human Rights does not meet this Standard because, when the organization provided budget information, it indicated that the budget:

  • Did not identify total projected program service expenses.
  • Did not identify total projected administrative expenses.
  • Included total projected program service expenses, however, did not break these expenses down by major program category.
In addition, the BBB of Chicago & Northern Illinois requested but did not receive complete information on the organization’s governance and oversight and is unable to verify the organization's compliance with the following 2Standards for Charity Accountability: 1 and 3.
Heartland Alliance for Human Needs & Human Rights meets the remaining 17 Standards for Charity Accountability.
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Founded in 1888, Heartland Alliance is the leading anti-poverty organization in the Midwest that impacts nearly one million people each year. Guided by the belief that everyone deserves the opportunity to improve their lives, for 125 years – through WWI, the Great Depression, WWII, the Vietnam War, the outbreak of the HIV/AIDS epidemic in the 80s, the Haiti earthquake, and our most recent economic recession – Heartland Alliance has been providing help, hope, and opportunity to those who have needed it most. As a leader in creating, developing, and managing efficient, innovative, and effective programs Heartland Alliance provides those in need with the opportunities to improve their lives but realizes there is no one path to success. Real, lasting change does not come from addressing one problem or providing one solution. Instead of a one-size-fits-all model, Heartland Alliance offers an integrated approach to delivering four key pillars – housing, healthcare, jobs, and justice – that create the foundation for a safe, healthy, successful life. Through a wide continuum of programming Heartland Alliance moves individuals, families, and communities from crisis to stability and on to success. HA builds and advocates for safe, high-quality housing and supportive services for people experiencing homelessness, poverty, or chronic illness. It works to ensure that comprehensive health care – medical, dental, mental health and substance use treatment – is fully available to those experiencing poverty or trauma. HA provides justice for people in danger at home and abroad. Economic opportunity, helping people in and threatened by poverty build the skills and gain the tools necessary to secure a job, improve their well-being and reach their goals. HA’s advocacy efforts work to strengthen communities; their comprehensive services empower individuals and families to create safe, healthy, successful lives.

For the fiscal year ended June 30, 2015, Heartland Alliance for Human Needs & Human Rights's program expenses were:

youth and residential services 24,706,710
international programs 11,397,149
housing development 8,951,810
integrated health care services 8,346,324
supportive housing services 8,006,894
housing, community & specialized services 7,857,799
justice services 6,856,952
wellness and prevention 6,808,680
employment and economic advancement 4,138,846
healthcare quality, research TA & training services 1,342,638
health promotion & nutrition 1,217,568
cross cultural & interpreting services 942,721
other 270,351
Total Program Expenses: $90,844,442
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Chief Executive : Sid L. Mohn, President

Chair of the Board: Linda Coberly
Chair's Profession / Business Affiliation: Managing Partner, Winston & Strawn

Board Size: 79

Paid Staff Size: 1096

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, telephone, invitations to fund raising events, print advertisements, grant proposals, internet
Fund raising costs were 16% of related contributions. (Related contributions, which totaled $12,720,770, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Heartland Alliance for Human Needs & Human Rights's audited financial statements for the fiscal year ended June 30, 2014.

Source of Funds  
grants, contracts, reimbursements, and client fees 81,897,001
contributions 9,931,087
rental income 7,628,322
patient services, net of contractual adjustments and discounts 4,489,609
contribution services and non-cash contributions 2,679,683
other income 1,666,424
interest and investment income 470,079
housing development 228,264
allocation from united way of chicago 110,000
Total Income $109,100,469


Uses of Funds as a % of Total Expenses

Programs: 79%  Fund Raising: 2%  Administrative: 14%  Other Expenses: 5%

Total income $109,100,469
Program expenses $90,844,442
Fund raising expenses 2,026,082
Administrative expenses 16,462,016
Other Expenses 5,703,314
Total expenses $115,035,854
Expenses in Excess of Income (5,935,385)
Beginning net assets 81,974,489
Other Changes in Net Assets 18,958,731
Ending net assets 94,997,835
Total liabilities 94,669,196
Total assets $189,667,031

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