Better Business Bureau Report for
Crisis Center for South Suburbia

Better Business Bureau Report issued April 2014
Better Business Bureau Report expires April 2016


Does not meet one or more standards
This charity does not meet one or more of the 20 standards for Charity Accountability. Find out more...


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Charity Contact Information

Name: Crisis Center for South Suburbia
Address: P.O. BOX 39
  Tinley Park , IL 60477
Phone: (708) 429-7255
Web Address: crisisctr.org
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Better Business Bureau Comments

Year, State Incorporated: 1979, Illinois
Affiliates: None
Stated Purpose: Mission: The Crisis Center for South Suburbia is a non-profit community organization that provides emergency shelter and other essential services for individuals and families victimized by domestic violence and addresses the societal issues that contribute to domestic violence.

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Evaluation Conclusions

              

Crisis Center for South Suburbia does not meet the following 3 Standards for Charity Accountability.

Standard 6: Board Policy on Effectiveness - Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.

Crisis Center for South Suburbia does not meet this Standard because:

  • The board of directors does not have a written policy stating that, at least every two years, an appraisal be done assessing the organization’s performance and effectiveness and determining future actions required to achieve its mission.

Standard 7: Board Approval of Written Report on Effectiveness - Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.

Crisis Center for South Suburbia does not meet this Standard because:

  • It has never completed an effectiveness assessment.

Standard 14: Budget - Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fund raising, and administration.

Crisis Center for South Suburbia does not meet this Standard because, when the organization provided budget information, it indicated that the budget:

  • Did not identify total projected program service expenses.
  • Did not identify total projected fund raising expenses.
  • Did not identify total projected administrative expenses.
  • Included total projected program service expenses, however, did not break these expenses down by major program category.
In addition, the BBB of Chicago & Northern Illinois requested but did not receive complete information on the organization’s finances, solicitation materials, and donor privacy and is unable to verify the organization's compliance with the following 3Standards for Charity Accountability: 10, 15, and 18.
Crisis Center for South Suburbia meets the remaining 14 Standards for Charity Accountability.
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Programs

              

The Crisis Center for South Suburbia offers a broad array of services including: 24-hour crisis hotline, emergency residential shelter, transitional housing, legal advocacy in courts and police departments, hospital advocacy and emergency room crisis intervention services, adult and children’s individual and group counseling, therapeutic intervention, family counseling, and individual and family case management. In addition to direct services to victims, the Crisis Center offers dating violence prevention and intervention and education, outreach education and training for the community, and batterers’ intervention and education. In FY13, the agency provided over 37,000 service hours for 2,054 clients. The Emergency Residential Shelter provided 401 women and children with 14,206 nights of shelter, serving over 28,000 meals. Hotline phone calls numbered 1,223. Eleven families received over 5,574 days of transitional housing. Counseling, case management, crisis intervention, and advocacy services helped women learn about domestic violence, helped them heal from the abuse, and helped them navigate the legal system.

For the fiscal year ended June 30, 2013, Crisis Center for South SuburbiaCrisis Center for South Suburbia 's program expenses were:

  
Residential Shelter 578,208
Court Advocacy 274,166
Community Counseling 244,540
Transitional Housing 173,834
Community Education 78,501
Hospital Advocacy 59,757
Choices Program 56,324
Volunteer Program 22,404
Total Program Expenses: $1,487,734
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Governance

              

Chief Executive : Edward Vega, Sr., Executive Director
Compensation*: 
$108,393

Chair of the Board: David L. Anders, President
Chair's Profession / Business Affiliation: Attorney, Hutchison Anders & Hickey, Tinley Park, Illinois

Co-Chair of the Board : Thomas D. McCarty, Vice President

Chair's Profession / Business Affiliation: Managing Director, Strategic Consulting, Jones Lang LaSalle Americas, Inc., Chicago, Illinois

Board Size: 15

Paid Staff Size: 48

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising

              

Method(s) Used:

direct mail, invitations to fund raising events, television, grant proposals, internet, cause-related marketing
Fund raising costs were 17% of related contributions. (Related contributions, which totaled $1,555,210, are donations received as a result of fund raising activities.)
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Tax Status

              

This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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Financial

              

The following information is based on Crisis Center for South SuburbiaCrisis Center for South SuburbiaCrisis Center for South SuburbiaCrisis Center for South SuburbiaCrisis Center for South SuburbiaCrisis Center for South SuburbiaCrisis Center for South SuburbiaCrisis Center for South SuburbiaCrisis Center for South SuburbiaCrisis Center for South SuburbiaCrisis Center for South SuburbiaCrisis Center for South SuburbiaCrisis Center for South SuburbiaCrisis Center for South SuburbiaCrisis Center for South SuburbiaCrisis Center for South SuburbiaCrisis Center for South SuburbiaCrisis Center for South SuburbiaCrisis Center for South SuburbiaCrisis Center for South SuburbiaCrisis Center for South Suburbia 's audited financial statements for the fiscal year ended June 30, 2013.

Source of Funds  
Grants and contracts from government agencies 1,012,787
Net Repeat Resale Shop:Revenue 931,366
Contributions 293,886
Special events 198,545
Fee-Choices program 49,533
United Way 30,000
Rental income 24,988
Other grants and contracts 19,992
Other 7,523
Interest and dividend income 2,198
Less:Expenses -338,825
Total Income $2,231,993


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Uses of Funds as a % of Total Expenses

Programs: 75%  Fund Raising: 13%  Administrative: 12% 

Total income $2,231,993
Program expenses $1,487,734
Fund raising expenses 266,775
Administrative expenses 246,243
Total expenses $2,000,752
Income in Excess of Expenses 231,241
Beginning net assets 1,609,284
Ending net assets 1,840,525
Total liabilities 394,452
Total assets $2,234,977


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