Better Business Bureau Report for
Chinese Mutual Aid Association

Better Business Bureau Report issued July 2015
Better Business Bureau Report expires July 2017

Does not meet one or more standards
This charity does not meet one or more of the 20 standards for Charity Accountability. Find out more...

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Charity Contact Information

Name: Chinese Mutual Aid Association
Address: 1016 W. Argyle Street
  Chicago, IL 60640
Phone: 773-784-2900
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1981, Illinois
Affiliates: None
Stated Purpose: CMAA's mission is to serve the needs, promote the interests, and enhance the well-being of Chinese and other immigrants and refugees in the Chicagoland area, and to foster their participation in and assimilation into American society.

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Evaluation Conclusions


Chinese Mutual Aid Association does not meet the following 2 Standards for Charity Accountability.

Standard 16: Annual Report - Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

The organization did not provide an annual report to the Better Business Bureau.

A spokesperson for the organization stated that they have an annual report and the roster of the board of directors and other required info on their site.

Standard 18: Privacy for Written Appeals & Internet Privacy - Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

Chinese Mutual Aid Association does not meet this Standard because:

Chinese Mutual Aid Association does not meet this Standard because the privacy policy on this website, does not indicate:

  • What personal information is being collected and how it will be used.
  • How to contact the charity to review personal information that is collected and request corrections.
  • How to inform the charity that the visitor does not want his/her information shared with others.
In addition, the BBB of Chicago & Northern Illinois requested but did not receive complete information on the organization’s governance and oversight, effectiveness measures, finances, and solicitation materials and is unable to verify the organization's compliance with the following 6Standards for Charity Accountability: 3, 4, 5, 7, 14, and 15.
Chinese Mutual Aid Association meets the remaining 12 Standards for Charity Accountability.
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Chinese Mutual Aid Association (CMAA) is a community-based social services agency providing programs and services including but not limited to Youth Services, In-home and other Senior Services, Adult Education, Health Promotion and Education, Citizenship and Immigration Services, Translation and Interpretation Services as well as Public Benefits Screening and Application Assistance.

For the fiscal year ended June 30, 2014, Chinese Mutual Aid Association's program expenses were:

Social Services 2,997,457
Literacy and employment 1,354,694
Youth 140,987
Citizenship 135,568
Total Program Expenses: $4,628,706
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Chief Executive : Dennis Mondero, Executive Director

Chair of the Board: Jenny Han
Chair's Profession / Business Affiliation: Principle/Proteus Group

Board Size: 11

Paid Staff Size: 45

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, telephone, invitations to fund raising events, print advertisements, grant proposals, internet
Fund raising costs were 16% of related contributions. (Related contributions, which totaled $201,552, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Chinese Mutual Aid Association's audited financial statements for the fiscal year ended June 30, 2014.

Source of Funds  
Contract fees and awards (Notes 3 and 10) 3,462,421
Contributions and grants (Notes 3 and 10) 1,164,019
United Way grants and allocations 102,640
Program service fees 69,206
Management fee (Note 12) 57,353
Other 30,898
Fundraising events, net of direct expenses (Note 11) 29,706
Interest 13,886
Total Income $4,930,129


Uses of Funds as a % of Total Expenses

Programs: 95%  Fund Raising: 1%  Administrative: 4% 

Total income $4,930,129
Program expenses $4,628,706
Fund raising expenses 32,957
Administrative expenses 178,858
Total expenses $4,840,521
Income in Excess of Expenses 89,608
Beginning net assets 990,095
Ending net assets 1,079,703
Total liabilities 0
Total assets $0

Chinese Mutual Aid Association (CMAA) will not provide additional information at this time but may provide more information in the not-too-distant future.

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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