Better Business Bureau Report for
Howard Brown Health Center

Better Business Bureau Report issued June 2013
Better Business Bureau Report expires June 2015

Does not meet one or more standards
This charity does not meet one or more of the 20 standards for Charity Accountability. Find out more...

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Charity Contact Information

Name: Howard Brown Health Center
Address: Howard Brown Health Center
4025 N. Sheridan Road
  Chicago, IL 60613
Phone: 773-388-1600
Web Address:
Also known as:Howard Brown
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Better Business Bureau Comments

Formerly known as:Howard Brown Memorial Clinic

Year, State Incorporated: 1978, Illinois
Affiliates: None
Stated Purpose: Howard Brown Health Center exists to eliminate the disparities in health care experienced by lesbian, gay, bisexual and transgender people through research, education and the provision of services that promote health and wellness.

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Evaluation Conclusions


Howard Brown Health Center does not meet the following 4 Standards for Charity Accountability.

Standard 8: Program Service Expense Ratio - Spend at least 65% of its total expenses on program activities.

Howard Brown Health Center does not meet this Standard because:

  • According to the its audited financial statements for the fiscal year ended June 30, 2012, the organization spent $11,402,062 or 62% of its total expenses ($18,270,103) on program service activities.

Standard 15: Misleading Appeals - Have solicitations and informational materials, distributed by any means, that are accurate, truthful and not misleading, both in whole and in part. Appeals that omit a clear description of program(s) for which contributions are sought will not meet this standard. A charity should also be able to substantiate that the timing and nature of its expenditures are in accordance with what is stated, expressed, or implied in the charity's solicitations.

Howard Brown Health Center does not meet this Standard because:

  • In the past year, the organization stated that it had one or more appeals for support that did not contain a description of the organization's program service activities.

Standard 16: Annual Report - Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

Howard Brown Health Center does not meet this standard because the most recent annual report did not include:

  • Total expenses for each program in the same categories that appear in the organization’s financial statements.

Standard 18: Privacy for Written Appeals & Internet Privacy - Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

Howard Brown Health Center does not meet this Standard because the privacy policy on this website, does not indicate:

  • What personal information is being collected and how it will be used.
In addition, the BBB of Chicago & Northern Illinois requested but did not receive complete information on the organization’s governance and oversight and effectiveness measures and is unable to verify the organization's compliance with the following 3Standards for Charity Accountability: 1, 6, and 7.
Howard Brown Health Center meets the remaining 13 Standards for Charity Accountability.
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Howard Brown Health Center is a community health center specializing in meeting the health care needs of families, adults and youth in the LGBTQ communities. We provide a portfolio of medical, social service and research capabilities into a Health Home approach for insured, uninsured, and underinsured patients.

For the fiscal year ended June 30, 2012, Howard Brown Health Center's program expenses were:

Medical 7,750,024
Prevention 1,102,285
Research 933,700
Youth Services 881,960
Behavioral Health 734,093
Total Program Expenses: $11,402,062
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Chief Executive :

Chair of the Board: Duke Alden
Chair's Profession / Business Affiliation: Aon, Vice President, Global Information Governance

Board Size: 13

Paid Staff Size: 185

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, invitations to fund raising events, print advertisements, grant proposals, internet, planned giving arrangements
Fund raising costs were 15% of related contributions. (Related contributions, which totaled $5,406,228, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Howard Brown Health Center's audited financial statements for the fiscal year ended June 30, 2012.

Source of Funds  
340B pharmacy revenue 7,208,781
Direct Public Support 4,843,846
Government Contracts 4,350,686
Net Patient Revenue 2,076,669
Donated Services 562,382
Other 172,528
Interest 84
Total Income $19,214,976


Uses of Funds as a % of Total Expenses

Programs: 63%  Fund Raising: 4%  Administrative: 20%  Other Expenses: 13%

Total income $19,214,976
Program expenses $11,402,062
Fund raising expenses 821,974
Administrative expenses 3,689,574
Other Expenses 2,356,493
Total expenses $18,270,103
Income in Excess of Expenses 944,873
Beginning net assets 369,196
Ending net assets 1,314,069
Total liabilities 6,592,342
Total assets $7,906,411

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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