Better Business Bureau Report for
Aging Care Connections

Better Business Bureau Report issued January 2015
Better Business Bureau Report expires January 2017

Does not meet one or more standards
This charity does not meet one or more of the 20 standards for Charity Accountability. Find out more...

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Charity Contact Information

Name: Aging Care Connections
Address: 111 West Harris Avenue
  La Grange, IL 60525
Phone: 708-354-1323
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1971, Illinois
Affiliates: None
Stated Purpose: The mission of Aging Care Connections is to enrich the quality of life of older adults and their families through a range of programs and services that enhance their well-being and independence.

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Evaluation Conclusions


Aging Care Connections does not meet the following 4 Standards for Charity Accountability.

Standard 6: Board Policy on Effectiveness - Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.

Aging Care Connections does not meet this Standard because:

  • The board of directors does not have a written policy stating that, at least every two years, an appraisal be done assessing the organization’s performance and effectiveness and determining future actions required to achieve its mission.

Standard 7: Board Approval of Written Report on Effectiveness - Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.

Aging Care Connections does not meet this Standard because:

  • It has never completed an effectiveness assessment.

Standard 17: Web Site Disclosures - Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

Aging Care Connections does not meet this Standard because the organization's website, , does not include all of the recommended information for those charity websites that solicit for donations. Specifically, it does not include:

  • Electronic access to the organization’s most recent IRS Form 990.

Standard 18: Privacy for Written Appeals & Internet Privacy - Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

Aging Care Connections does not meet this Standard because the privacy policy on this website, does not indicate:

  • How to inform the charity that the visitor does not want his/her information shared with others.
Aging Care Connections meets the remaining 16 Standards for Charity Accountability.
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The programs and social services offered by Aging Care Connections are provided to adults age 60 and older and their family members. Programs and services are designed to provide options for care to seniors in order to enhance their ability to remain as independent as possible in their own communities. Aging Care Connections employs professionally-trained staff who can assess the needs of older adults facing a change in health or functional ability on an individual basis. A case manager can offer information, assistance and referral to in-home services designed to address the needs identified. Programs and services can also provide support and assistance to family members caring for older adults. Caregivers can receive valuable information on a wide range of programs, services, support and resources currently available.

For the fiscal year ended September 30, 2014, Aging Care Connections's program expenses were:

CCU 419,899
Elder Abuse 287,024
Title III B 243,100
Aging Resource Center 218,986
Title III C1/C2 180,943
Title III E 156,402
Other programs 63,867
Proviso Township Mental Health Commission 23,611
Aging Well 20,092
Other state grants 16,372
Other federal grants 7,637
Total Program Expenses: $1,637,933
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Chief Executive : Debra Verschelde, Executive Director

Chair of the Board: Michael Doepke
Chair's Profession / Business Affiliation: Business owner

Board Size: 14

Paid Staff Size: 50

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, invitations to fund raising events, grant proposals, internet
Fund raising costs were 8% of related contributions. (Related contributions, which totaled $2,777,823, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Aging Care Connections's audited financial statements for the fiscal year ended September 30, 2014.

Source of Funds  
Government agencies 1,243,218
Legacies and bequests 654,444
Foundations 525,331
Special events income 145,783
Contributions 133,964
Investment income 40,609
United Way 40,000
In-kind services 35,083
Program income 24,161
Miscellaneous income 81
Total Income $2,842,674


Uses of Funds as a % of Total Expenses

Programs: 80%  Fund Raising: 11%  Administrative: 9% 

Total income $2,842,674
Program expenses $1,637,933
Fund raising expenses 232,217
Administrative expenses 178,265
Total expenses $2,048,415
Income in Excess of Expenses 794,259
Beginning net assets 2,406,921
Ending net assets 3,201,180
Total liabilities 78,066
Total assets $3,279,246

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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