Better Business Bureau Report for
Aging Care Connections

Better Business Bureau Report issued September 2012
Better Business Bureau Report expires September 2014

Does not meet one or more standards
This charity does not meet one or more of the 20 standards for Charity Accountability. Find out more...

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Charity Contact Information

Name: Aging Care Connections
Address: 111 West Harrison Avenue
  La Grange, IL 60525
Phone: 708-354-1323
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1971, Illinois
Affiliates: None
Stated Purpose: The mission of Aging Care Connections is to enrich the quality of life of older adults and their families through a range of programs and services that enhance their well-being and independence.

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Evaluation Conclusions


Aging Care Connections does not meet the following 2 Standards for Charity Accountability.

Standard 16: Annual Report - Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

Aging Care Connections does not meet this standard because the most recent annual report did not include:

  • A roster of the board of directors
  • Total end of year net assets.

Standard 17: Web Site Disclosures - Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

Aging Care Connections does not meet this Standard because the organization's website,, does not include all of the recommended information for those charity websites that solicit for donations. Specifically, it does not include:

  • End of year net assets.
  • Electronic access to the organization’s most recent IRS Form 990.
In addition, the BBB of Chicago & Northern Illinois requested but did not receive complete information on the organization’s governance and oversight, effectiveness measures, and donor privacy and is unable to verify the organization's compliance with the following 4Standards for Charity Accountability: 1, 6, 7, and 18.
Aging Care Connections meets the remaining 14 Standards for Charity Accountability.
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To be recognized as the premier, aging resource expert and the point of entry for aging services in our community, dedicated to meeting the needs of older adults and providing support for their families through a comprehensive range of information, programs and services to which we bring an unbiased, objective perspective as a trusted non-profit organization.” – We will be recognized as the one-stop senior care connection; sought out by older adults and caregivers to find solutions to their independent living needs. – We will be the leaders in providing client-centered care, built on a foundation of professionalism, knowledge, experience and expertise in aging services. – We will take the leadership role in the community to continuously inform, enlighten and offer home and community-based services relating to: (a) guidance and support (b) caregiving and care management (c) safety and well-being. – We will have a reputation among clients, caregivers, partner agencies, health professionals, administrators, and public policy makers as a valued community resource; caring, compassionate and committed to excellence.

For the fiscal year ended September 30, 2011, Aging Care Connections's program expenses were:

CCU 496,497
Elder Abuse 246,860
Title III-B 192,456
Aging Resource Center 120,591
Title III-E 66,354
Other State Grants 37,933
Aging Well 34,940
Title III-C2 32,787
Other Program Expenses 14,543
Proviso Township Mental Health Commission 7,500
Other Federal Grants 5,092
Total Program Expenses: $1,255,553
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Chief Executive : Debra Verschelde, Executive Director

Chair of the Board: Saranne Milano
Chair's Profession / Business Affiliation: Retired former Village President of Western Springs

Board Size: 14

Paid Staff Size: 41

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, telephone, invitations to fund raising events, grant proposals, internet, planned giving arrangements, gala, charity events
Fund raising costs were 31% of related contributions. (Related contributions, which totaled $1,098,571, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Aging Care Connections's audited financial statements for the fiscal year ended September 30, 2011.

Source of Funds  
State of Illinois-CCU 418,196
Government Agencies 253,168
State of Illinois-Elder Abuse 237,596
Special Events Income 157,871
Foundations 130,976
Local Government 103,550
United Way 70,000
Contributions 69,558
Aging Well Program Income 34,680
State of Illinois-Other 31,841
S.H.A.P. Grant 16,008
Program Income 15,203
Other Federal Grants 10,860
Legacies and Bequests 10,000
RTC/Benefits advocate 7,143
Miscellaneous 733
Investment Income (Loss) -3,874
Total Income $1,563,509


Uses of Funds as a % of Total Expenses

Programs: 76%  Fund Raising: 20%  Administrative: 4% 

Total income $1,563,509
Program expenses $1,255,553
Fund raising expenses 340,163
Administrative expenses 69,892
Total expenses $1,665,608
Expenses in Excess of Income (102,099)
Beginning net assets 1,714,393
Ending net assets 1,612,294
Total liabilities 41,582
Total assets $1,653,876

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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