Better Business Bureau Report for
New England Paralyzed Veterans of America

Better Business Bureau Report issued August 2009
Better Business Bureau Report expires August 2011

Does not meet one or more standards
This charity does not meet one or more of the 20 standards for Charity Accountability. Find out more...

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Charity Contact Information

Name: New England Paralyzed Veterans of America
Address: 1600 Providence Highway, Suite 101 R
  Walpole, MA 02081-2553
Phone: 508-660-1181
Web Address:
Also known as:Paralyzed Veterans of America- New England Chapter
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Better Business Bureau Comments

Year, State Incorporated: 1955, Massachusetts
Affiliates: None
Stated Purpose: to represent "the interests and concerns of paralyzed veterans and other individuals with disabilities throughout the New England area. The organization's primary focus is veterans' issues, notably quality healthcare for veterans with spinal cord injuries and dysfunction (SCI/D) such as Multiple Sclerosis (MS). NEPVA is interested in all issues affecting the lives of persons with disabilities. NEPVA routinely works with other community civic groups and agencies and has always been a strong advocate for accessibility to all aspects of life that are available to the general population."

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Evaluation Conclusions


New England Paralyzed Veterans of America (NEPVA) does not meet the following 8 Standards for Charity Accountability.

Standard 3: Frequency and Attendance of Board Meetings - An organization shall have a minimum of three evenly spaced meetings per year of the full governing body with a majority in attendance, with face-to-face participation. A conference call of the full board can substitute for one of the three meetings of the governing body. For all meetings, alternative modes of participation are acceptable for those with physical disabilities.

  • NEPVA does not meet the meeting frequency provision of this Standard for meetings held in the past fiscal year.

Standard 7: Board Approval of Written Report on Effectiveness - Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.

  • NEPVA does not meet this Standard because it did not produce a written report outlining the results of the effectiveness assessment.

Standard 8: Program Service Expense Ratio - Spend at least 65% of its total expenses on program activities.

  • NEPVA does not meet this Standard because according to the organization's audited financial statements for the fiscal year ended September 30, 2008, the organization spent $320,346 or 36% of its total expenses ($893,195) on program service activities.

Standard 9: Fund Raising Expense Ratio - Spending should be no more than 35% of related contributions on fund raising. Related contributions include donations, legacies, and other gifts received as a result of fund raising efforts.

  • NEPVA does not meet this Standard because according to its audited financial statements for the fiscal year ended September 30, 2008, the organization's fund raising costs were 53% ($488,524) of related contributions which totaled $926,268.

Standard 14: Budget - Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fund raising, and administration.

  • NEPVA does not meet this Standard because the budget provided by the organization does not clearly identify the projected amounts to be spent on each of the major program service activities, fundraising activities, or administrative activities.

Standard 16: Annual Report - Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

  • NEPVA does not meet this Standard because its annual report does not include its mission statement.

Standard 17: Web Site Disclosures - Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

  • NEPVA does not meet this Standard because its website,, does not include all of the recommended information for those charity websites that solicit for donations. Specifically, it does not include the recommended financial information. The website also does not provide electronic access to the organization’s most recent IRS Form 990.


Standard 18: Privacy for Written Appeals & Internet Privacy - Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

  • NEPVA does not meet this Standard since its website,, does not provide access to a privacy policy that includes the recommended privacy information.
In addition, the Eastern Massachusetts, Maine, Rhode Island and Vermont BBB requested but did not receive complete information on the organization’s governance and oversight and solicitation materials and is unable to verify the organization's compliance with the following 3 Standards for Charity Accountability: 1, 4, and 15.
New England Paralyzed Veterans of America (NEPVA) meets the remaining 9 Standards for Charity Accountability.
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The key objectives of the New England Chapter Paralyzed Veterans of America are: 1. To promote medical research to cure spinal cord dysfunction and other related problems. 2. To advocate for and monitor the delivery of high quality and appropriate health care services and access to those services. 3. To assist in identifying and securing veterans' benefits for spinal cord injured and diseased veterans and others, as appropriate. 4. To educate society on the attitudinal, physical and legal barriers which confront persons with disabilities and to influence the removal of those barriers. 5. To provide information to and opportunities for health promotion, recreation, employment, services and camaraderie for spinal cord injured and diseased veterans and others, as appropriate. 6. To seek the support of other groups and individuals who share our objectives. 7. To take those actions necessary to restore spinal cord injured or diseased veterans' bodies or life potentials, as closely as is humanly possible, to those of Americans not suffering spinal cord dysfunction.

For the fiscal year ended September 30, 2008, NEPVA's program expenses were:

Membership and benefits 271,184
Public affairs 29,162
Research 20,000
Total Program Expenses: $320,346
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Chief Executive : Craig Cascella, President

Chair of the Board: Craig C. Cascella
Chair's Profession / Business Affiliation: President

Board Size: 10

Paid Staff Size: 2

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, telephone, grant proposals
Fund raising costs were 53% of related contributions. (Related contributions, which totaled $926,268, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on NEPVA's audited financial statements for the year ended September, 30 2008.

Source of Funds  
Fundraising 684,377
PVA chapter grant 174,720
Contributions 50,336
PVA government relations grant 16,835
Other Income 14,551
Membership dues 1,150
Investment Income -5,278
Total Income $936,691


Uses of Funds as a % of Total Expenses

Programs: 36%  Fund Raising: 55%  Administrative: 9% 

Total income $936,691
Program expenses $320,346
Fund raising expenses 488,524
Administrative expenses 84,325
Total expenses $893,195
Income in Excess of Expenses 43,496
Beginning net assets 881,920
Ending net assets 925,416
Total liabilities 25,442
Total assets $950,858

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

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