Better Business Bureau Report for
Volunteers of America Chesapeake

Better Business Bureau Report issued August 2011
Better Business Bureau Report expires August 2013

This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...

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Charity Contact Information

Name: Volunteers of America Chesapeake
Address: 7901 Annapolis Road
  Lanham, MD 20706
Phone: 301-459-2010
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1896, Maryland
Affiliates: None
Stated Purpose: Volunteers of America Chesapeake inspires self-reliance, dignity, and hope through health and human services.

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Evaluation Conclusions


Volunteers of America Chesapeake meets the 20 Standards for Charity Accountability.
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Volunteers of America Chesapeake was founded in 1896 in Maryland by social reformers Ballington and Maud Booth – son and daughter-in-law of The Salvation Army founders William and Catherine Booth – as a movement to “reach and uplift” the American people. Today, our mission is to inspire self-reliance, dignity and hope through health and human services. In 2010, with the involvement of more than 2,200 volunteers, we were able to impact directly the lives of 9,000 of our communities’ poorest and most vulnerable residents, including the homeless, families in need of affordable housing, the mentally ill, the intellectually disabled, individuals recovering from substance abuse and people transitioning from correctional programs.

For the fiscal year ended June 30, 2010, Volunteers of America Chesapeake's program expenses were:

Fostering Independence 10,611,881
Promoting Self Sufficiency 8,089,890
Encouraging Positive Development 124,134
Total Program Expenses: $18,825,905
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Chief Executive : Russell K. Snyder, President & CEO

Chair of the Board: Tom Turnbull
Chair's Profession / Business Affiliation: Chief Operating Officer; Volunteers of America (national)

Board Size: 14

Paid Staff Size: 650

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, invitations to fund raising events, print advertisements, television, radio, grant proposals, internet, planned giving arrangements, social media (Facebook & Twitter)
Fund raising costs were 3% of related contributions. (Related contributions, which totaled $22,147,101, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Volunteers of America Chesapeake's audited financial statements for the fiscal year ended June 30, 2010.

Source of Funds  
government grants 20,021,082
program svc. fees 1,114,783
contirbutions and donations 1,011,236
other operating revenue 130,113
sales of materials/services 20,054
Total Income $22,297,268


Uses of Funds as a % of Total Expenses

Programs: 81%  Fund Raising: 3%  Administrative: 14%  Other Expenses: 2%

Total income $22,297,268
Program expenses $18,825,905
Fund raising expenses 742,086
Administrative expenses 3,294,823
Other Expenses 457,757
Total expenses $23,320,571
Expenses in Excess of Income (1,023,303)
Beginning net assets 8,712,527
Other Changes in Net Assets 2,440,887
Ending net assets 10,130,111
Total liabilities 6,556,665
Total assets $16,686,776

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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