BBB Consumer Alert-Event Holder Fails to Notify Central Ohio Ticket Holders - Electric Foam 5-K Race Cancelled

  
     
June 06, 2014

Columbus OH – June 6, 2014 – BBB Serving Columbus Ohio is alerting ticket holders to the Electric Foam 5-K Race previously scheduled to take place the Ohio Expo Center has been cancelled and the event holder has failed to notify participants. According to Groupon over 210 Entries were purchased for $35.00 each.

BBB is working with event planners at the Ohio Expo Center to get the word out to runners.

After the Electric Foam 5-K Race was cancelled in Dallas, TX, the event holder, Wayne Street of Street Events issued a cancellation notice and apology explaining the event had been cancelled due to unforeseen circumstances, and to allow 4-6 weeks for full refunds to be processed on their website. But no such notice has been added to the website for the Columbus event

The race was sponsored by Wayne Street of Street Events, which maintains an “F” rating with BBB.

BBB became aware of complaints May 21, 2014, when we learned from consumers the Electric Foam 5k in Madison Wisconsin lacked foam, music and a marked course. 

Consumers seeking refunds may wish to contact their credit card companies, Groupon or the BBB of Raleigh, NC for assistance.

Better Business Bureau's Tips when signing up for a local marathon or run

  • Confirm the race has happened before and, if so, where? What was the experience of other participants of that event? (Were stations and resources available as promoted? Was the race organized? Did everything run as planned per the advertised promotion?)
  • Understand cancellation policies. If there are "acts of God," or other unforeseen events, are you able to get a refund? Under what circumstances, exactly, will you be refunded?
  • If coming from out of town and booking travel with preferred vendors, travel services, or accommodations providers, do your research. Check with BBB.org
  • Look at the route and consider whether it will meet your needs
  • If the organizers are partnering with a charity, find out how much money will be going to the charity. Check out the charity with BBB.ORG
  • Be clear on the organizer of the event. Where is it headquartered? Make sure you have more than just a website address. If you run into a problem later and are requesting a refund, you'll have to know who to contact and where they are physically located. (What happens when the run is over and the organizers leave your town?)
  • If possible, talk to past participants of the event. What was their experience overall?
  • Google the name of the event and check reviews online as well as BBB customer reviews at BBB.org

For more tips and warnings and updates, visit bbbcentralohio.bbb.org and follow us on Facebook and Twitter.