Local "Buy-Here-Pay-Here Auto Company's Advertising Practices Costly for Consumers

April 16, 2014

April 16, 2014- Columbus, OH- BBB® serving Central Ohio is warning consumers to be aware of a local “buy-here-pay-here” used car dealer; Glory Auto Sales has an F rating with your BBB due to complaints regarding misleading sales practices, defective products, failure to honor repair warranties and delays in receiving tags and titles. The total amount associated with these complaints is $33,394.00. In 2013, used car auto dealers were one of the top ten complaints filed with BBB in Central Ohio as well as one of the top ten industries for inquiries.

A Central Ohio resident who purchased a vehicle from Glory Auto Sales says the van needs repairs, which she found out after she purchased it.  “I bought the van because I needed it for my handicapped child. I don’t have any extra money to replace bald tires or make repairs. The van was supposed to come with a warranty.”

Glory Auto Sales advertises a 90 day warranty on all purchases but does not make it clear to consumers the warranty is not issued by Glory Auto Sales. Complainants also allege the “As Is” vehicles are in desperate need of repairs. Consumers have confronted the company about the condition of vehicles that have been purchased, but the company has not been helpful in offering a solution.

“I wish I’d gone somewhere else, but I’m not from around here, so I didn’t know this man’s reputation,” she said.

“’Buy-here-pay-here’ dealers are used motor vehicle dealers offering consumers financing directly through the dealerships,” explains Joan Coughlin, Vice President, BBB Central Ohio. “Such dealerships often cater to lower-income consumers and charge high interest rates.”

When buying a used car online or in person, BBB recommends the following tips for consumers before they buy:

  • Find a trustworthy car dealer or owner to work with by visiting BBB.org.
  • Test drive the car, and test the various buttons and options on the car.
  • Get the vehicle identification number and check the car's history at vehiclehistory.gov. Insurers, self-insured companies, auctions and junkyards are required to report cars written off as a total loss to this site.
  • Take the car to a reputable independent mechanic and have them inspect the car for any problems.
  • Read contracts carefully and understand any fees involved, and do not accept delivery of the car if it is not as advertised.
  • If paying for a car online, use a reputable service like PayPal. Beware of sellers who ask for payment through sources where money is unable to be recovered, such as Western Union, MoneyGram, GreenDot Money Pak and Vanilla. EBay does not accept these forms of payment.

Lemon laws do not cover used cars in many states, including Ohio. If you have a problem you can't resolve with the dealership, file a complaint at BBB.org.

For more tips, warnings and updates, visit bbb.org and follow us on Facebook and Twitter.