Columbus, OH, August 6, 2013 – The Better Business Bureau (BBB) is warning homeowners not to do business with Buckeye Exteriors, LLC and owner Michael “Mike” Evilsizer after the company took money for windows which were never ordered. Several homeowners have filed complaints with the BBB in recent weeks, saying they paid Evilsizer and Buckeye Exteriors, LLC, between $600 and $10,000 dollars each.
The company has a pattern of customer complaints alleging customer service issues and service issues. Specifically, complaints allege consumers purchased windows; however, consumers have great difficulty reaching the company to schedule the window replacement. Some consumers indicate several phone calls and/or emails are sent for appointment requests, but the company fails to follow up. Other complaints allege the windows have never been ordered.
Consumers have reported losses totaling $22,000. The BBB has been unable to reach Evilsizer by phone or email. Buckeye Exteriors LLC has earned an ‘F’ rating with BBB. BBB has notified the Ohio Attorney General’s office about the lack of response BBB has received from Buckeye Exteriors to the complaints.
Kip Morse, BBB President, said Buckeye Exteriors LLC has an obligation to do the work or refund consumers’ money. “These people hired this company in good faith,” he said. “For Mr. Evilsizer to take their money and then abandon them is appalling.”
On July 29, 2013 BBB sent certified correspondence to Buckeye Exteriors, LLC requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaint; however, as of today BBB has not received a response from the company.
A woman from West Jefferson paid Evilsizer $2,300 in May to replace her windows.
“We paid half of the contract price as a down payment. The owner returned my call on June 13, 2013 and said the windows would be in on the 21st and he would call to set up the installation. I have not been able to get ahold of him since. The salesman said he is unable to get ahold of him, also,” she said. She said the company never installed the windows, and she has not received a refund. She has filed a police report and intends to pursue criminal charges.
A former salesman told BBB he believes Evilsizer may be in the process of going out of business. “I never got paid”, he said. “I feel bad for those customers. Why he continued to take money from people, and not order their windows, I don’t know.”
The website for Buckeye Exteriors, https://buckeyeexteriors.com says, “Buckeye Exteriors is now a THV Dealer. Call us for a free vinyl replacement window quote in Columbus and see if we can do it without a salesman. With a qualifying order save 30% off today, Free $50.00 gas card with an estimate, call us @ (614)915-6893 or fill out the form for a vinyl replacement window estimate.” BBB called THV Thermal Line Windows in North Dakota, and was told Buckeye Exteriors has not been a dealer with them for five or six years.
A homeowner from Utica said he paid Buckeye Exteriors $10,053 in June. He said Mr. Evilsizer cannot be contacted.
A Westerville woman said she paid Buckeye Exteriors $3,592 deposit for the purchase and installation of replacement windows in June that have never been delivered. “I'd like the BBB report to warn others that this company should not be trusted.”
The BBB offers the following tips for consumers who want to hire a contractor:
• Research a company thoroughly. If at all possible, visit its business address. Ask for references and contact them. Ask your county or municipal building officials if they have experience with the company.
• Get a signed contract that details the work to be done, materials to be used, work deadlines and payment due dates. If you have any concerns with the contract, make sure changes are made before you sign it.
• Do not pay the full amount in advance of the work being completed. Withhold a portion of the payment until you are satisfied with the completed job.
• Get more than one bid. If one of the bidders is significantly lower than the others, try to find out why before signing a contract.
• Pay by credit card whenever possible in the event you decide to challenge any charges.
• Check a company’s BBB Business Review at www.bbb.org or by calling 614-486-6336.
Media Contact: Joan Coughlin 614-754-4561 or firstname.lastname@example.org
For 100 years, Better Business Bureau has been helping consumers find businesses, brands and charities they can trust. In 2012, consumers turned to BBB more than 100 million times for Business Reviews on more than 4 million companies and Charity Reports on 11,000 charities, all available for free at www.bbb.org. The Council of Better Business Bureaus is the umbrella organization for 114 local, independent BBBs across the United States and Canada, as well as home to its national programs on dispute resolution and industry self-regulation.