When Ordering Electronics on the Internet, “Great Deals” Doesn’t Deliver

  
     
February 11, 2013

Columbus, Ohio – February 11, 2013

- The Better Business Bureau is issuing a nationwide alert about Great Deals, a Lewis Center, Ohio based internet company that has received complaints from consumers across the country. Complaints against Great Deals, which sells electronic equipment and supplies online through its website http://www.sjgreatdeals.com, have come from consumers in 40 states and Canada.

Great Deals’ physical warehouse location is 7830 N. Central Dr., Ste C, Lewis Center Ohio. Scott Selby is the owner and President.

BBB has received 166 complaints against the company totaling over $23,000; the company has a pattern of customer complaints concerning misleading sales practices, failure to honor contracts, and failure to respond to consumer requests for assistance. Customers state that items marked in-stock are not in-stock and are on back order or not available. The company website’s policy states that the customer’s credit card will not be charged until delivery, but consumers find their credit cards have been charged when they place the orders. Some customer complaints report their refund checks bounce and other complaints say that requests for assistance are ignored.

On December 7, 2012, BBB sent correspondence to Great Deals requesting their voluntary cooperation in resolving complaints on file with BBB, along with a request to provide steps the company will implement to eliminate the pattern of customer complaints. On December 13, 2012, the business responded, "We are working with the customers and continue to focus on our customer support. We apologize for any inconvenience to our customers and will make things right with anyone that has had any issues with our company."

Since December 13, 2012, our BBB has received an additional 27 complaints. Great Deals has a

D rating with BBB.

For media inquiries, contact Joan Coughlin, VP of Marketing and Public Relations at

jcoughlin@columbus-ohbbb.org or 614-754-4561.