Online Company Selling Unauthorized 'Beats by Dre' Headphones Doesn't Deliver
October 26, 2012

October 24, 2012 - The Better Business Bureau serving Central Ohio (BBB) warns consumers of an online company re-selling unauthorized merchandise and failing to deliver the products to consumers in 15 states.

Trek4Tech has an F Rating with BBB. The address Trek4Tech is using, 2783 Martin Rd, Ste 331, Dublin, OH 43017, is that of The UPS Store. Consumers have reported to BBB they have paid up to $900 for Dr. Dre headphones they have not received.

The company’s website, www.trek4tech.com advertises licensed Dr. Dre’s Monster Beat headphones, a popular item among young male consumers. Beats by Dr. Dre Support Center confirmed to BBB that Trek4Tech is not an authorized reseller of Beats headphones. Consumers who wish to contact Beats with questions about Beats merchandise may send an email to customersupport@beatsbydre.com, or call their offices at 1-800-442-4000, Monday-Sunday 6:00-7:00pm PST.

BBB advises online shoppers to only buy from trustworthy companies.

The BBB offers the following tips for consumers buying products online:

· Order from known, reputable businesses and be careful of those businesses you know little or nothing about.

· If you do decide to order from an unfamiliar company, try to make direct contact with a customer service representative by phone or email before ordering. If you can’t get in contact with a real person or you are put on hold for a long period before being able to speak with someone, it could point to future problems.

· Read and understand the company’s terms and conditions, which are usually printed on its website. Pay close attention to the firm’s refund policy and determine how long you have to return an item if you are not satisfied.

· Pay by credit card whenever possible so that you can challenge the charge with the credit card company in case there is a problem.

· Get a free BBB Business Review on the company by going to www.bbb.org or calling 614-486-6336.

For more BBB tips and information about hiring a trustworthy company log on to www.quicksearchbbb.org .