Angry consumers nationwide sound-off to BBB about online ticket reseller
Arlington, VA – September 3, 2008 - Better Business Bureau is warning sports, music, and theater fans who are trying to get their hands on the hottest event tickets that they might get burned when shopping online with TicketsMyWay.com.
Hundreds of complaints against TicketsMyWay.com, which is run by Las Vegas-based Event Tickets LLC, have been pouring in from consumers across the country. Consumers claim they paid for tickets to shows, concerts and sporting events but say they ultimately received the tickets too late, received tickets for seats that were not valid or weren’t as good as agreed upon and, in some cases, did not receive their tickets at all.
Event Tickets LLC has an unsatisfactory rating from BBB due to its performance, which includes nearly 100 instances of non-delivery of tickets, nearly another 100 complaints involving refunds and exchanges, and on about 200 occasions, the company has failed to even respond to BBB or consumers to resolve issues.
“Sports fans, music lovers and theater buffs may not seem to have a lot in common, but all are complaining to BBB about their dissatisfaction with the TicketsMyWay.com site,” said Joan Coughlin, BBB spokesperson. “There are many reputable online ticket resellers that consumers can safely purchase hard-to-get tickets from, but unfortunately, some consumers have been placing their trust in Web sites such as TicketsMyWay.com and are telling us they are getting ripped off.”
While TicketsMyWay.com might claim that they guarantee to beat any broker’s price, customer complaints and the terms and conditions on the Web site reveal a less-than-stellar dedication to customer service. The company’s Web site states that it rarely allows cancellations or provides refunds. In those rare cases that Event Tickets LLC does offer to refund money to dissatisfied customers, the company states, “a 45 percent fee will be withheld to cover our expense to serve the ticket request.”
Complainants also state that when they disputed the charge with their credit card company, Event Tickets LLC threatened to send a collection agency after them. The policy on TicketsMyWay.com even states that “If you dispute the charge with your credit card company any time after you place your order, you agree to pay a litigation fee of a minimum of $125 and may be responsible for the entire amount of your order plus any interest and penalty fees associated with the servicing of the account.”
“Event Tickets LLC is actually very honest in stating how little they care about maintaining customers’ satisfaction,” added Coughlin. “The policies outlined on the TicketsMyWays.com site show that buyers will have little recourse if they don’t receive the agreed upon tickets in a timely manner.”
BBB offers the following advice for online ticket buyers:
Reporters and journalists may contact Joan Coughlin, BBB Central Ohio Media Relations Specialist or call 614-754-4561 to request an interview or additional information.
BBB is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. BBB provides objective advice, free business BBB Reliability ReportsTM and charity BBB Wise Giving ReportsTM, and educational information on topics affecting marketplace trust. To further promote trust, BBB also offers complaint and dispute resolution support for consumers and businesses when there is difference in viewpoints. The first BBB was founded in 1912. Today, 125 BBBs serve communities across the U.S. and Canada, evaluating and monitoring nearly 4 million local and national businesses and charities. Please visit www.bbb.org for more information about BBB.