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          Find a Location

          Express has 87 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Express

              1 Express Dr Columbus, OH 43230-1496

            • Express

              5043 Tuttle Crossing Blvd Ste 200 Dublin, OH 43016-1513

            • Express

              1961 Chain Bridge Rd # 8011 McLean, VA 22102-4501

            • Express

              1500 Polaris Pkwy Columbus, OH 43240-2126

            • Express

              4230 The Strand Columbus, OH 43219-6187

            Business ProfileExpress

            Womens Clothing
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:

            Express is a specialty apparel and accessories retailer of women's and men's merchandise.

            This business receives a high volume of complaints. Consistent with national BBB policy, effective 12/13/19, BBB is publishing the details (text) of a representative sample (25%) of complaints online. All complaints count in the number of complaints.

            See all additional business information

            Contact Information

            1 Express Dr

            Columbus, OH 43230-1496

            Get Directions
            Visit Website
            (888) 397-1980

            Customer Reviews

            1.09/5

            Average of 46 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            187 complaints closed in last 3 years

            86 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

             Express is a specialty apparel and accessories retailer of women’s and men’s merchandise, targeting the 20 to 30 year-old customer.

            Products & Services

             Express is a specialty apparel and accessories retailer of women’s and men’s merchandise, targeting the 20 to 30 year-old customer.

            Business Details

            This is a multi-location business.

            Find a Location

            Express has 87 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Express

                1 Express Dr Columbus, OH 43230-1496

              • Express

                5043 Tuttle Crossing Blvd Ste 200 Dublin, OH 43016-1513

              • Express

                1961 Chain Bridge Rd # 8011 McLean, VA 22102-4501

              • Express

                1500 Polaris Pkwy Columbus, OH 43240-2126

              • Express

                4230 The Strand Columbus, OH 43219-6187

              Headquarters
              1 Express Dr, Columbus, OH 43230-1496
              BBB File Opened:
              1/1/1966
              Years in Business:
              44
              Business Started:
              1/1/1980
              Business Started Locally:
              5/1/2010
              Alternate Business Name
              • UpWest
              • Express, Inc.
              • Express Fashion Operations LLC
              • Express Factory Outlet Store
              • Express Men
              Business Management
              • Ms. Darnella Coleman, Customer Relations Supervisor
              • Mr. Tim Baxter, CEO
              • Ms. Alysa Spittle, Communications Director
              Contact Information

              Principal

              • Mr. Tim Baxter, CEO

              Customer Contact

              • Ms. Darnella Coleman, Customer Relations Supervisor
              • Mr. Tim Baxter, CEO
              • Ms. Alysa Spittle, Communications Director
              Additional Contact Information

              Fax Numbers

              • (614) 474-7015
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              187 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/14/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Resolved
              Express.com is the worst website I’ve ever had the displeasure of using. I saw an item I loved and wanted to use my Express Cash, but when I went to checkout, not one of my multiple payment methods worked. I used the chat feature multiple times and nothing they suggested worked (using incognito, using the app, different device, etc.) One said to call to place the order so I did and they placed it, but within a few hours, the order was randomly cancelled. No one I talked to could give me a reason. The amount of time I spent on this issue is insane.
              Read More
              Read 186 More Complaints

              Customer Reviews

              46 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Christina F

              04/12/2024

              I am surprised how terrible the credit card piece of this corporation is managed. Express influences and entices customers at time of purchase to apply for their credit card under false pretenses. Issues and concerns are not rectified and upper management transfers problems between the creditor and the store leaving the customer in an endless loop. Credit cards issued also pose a huge issue for some customers as they are not able to use the credit card issued to complete a transaction. Again no easy solution offered, leaving the the mess to be resolved by the costumer. It’s really too bad considering their apparel is pretty decent however their downfall is purely related to the operational side of things. Get it together!

              Express Response

              04/18/2024

              Hi Christina, we're sorry to hear that you were disappointed with your experience. Customer service is extremely important to us and we always want to address any concerns that our customers may have. A member of our Corporate Customer Relations team will be reaching out to you at the email you provided soon. In the meantime, please don’t hesitate to give us a call at 1(888) 397-1980 and provide case number 08771403. We’re available between the hours of 9:00AM-5:00PM ET. Thank you.
              Read 45 More Customer Reviews

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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