BBB Business Review

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This business is not BBB accredited.

Rod's Western Palace, Inc.

Phone: (614) 262-2140 Fax: (614) 268-8203 View Additional Phone Numbers 3099 Silver Dr, Columbus, OH 43224 View Additional Email Addresses

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Western Wear, Boots, Work Wear and Boots, Saddlery and Gift & Home Accessories.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Rod's Western Palace, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Rod's Western Palace, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 23, 1986 Business started: 01/01/1976 in OH Business started locally: 01/01/1976 Business incorporated 11/25/1975 in OH
Type of Entity


Business Management
Mr. Scott Hartle, President Mr. Phil Minix, Executive VP
Contact Information
Principal: Mr. Scott Hartle, President
Customer Contact: Mr. Phil Minix, Executive VP
Business Category

Western Apparel Boots Home Decor, Accessories & Gifts - Online Retailer Hats - Retail Jeans Riding Apparel & Equipment

Hours of Operation
M: 10:00 AM - 8:30 PM
T: 10:00 AM - 8:30 PM
W: 10:00 AM - 8:30 PM
Th: 10:00 AM - 8:30 PM
F: 10:00 AM - 8:30 PM
S: 10:00 AM - 8:30 PM
Su: 12:00 PM - 5:00 PM
H: Closed
Method(s) of Payment
Cash, Check, Visa, M/C, American Express, Discover
Refund and Exchange Policy
Our Guarantee

At Rod’s, our guarantee is simple: We want every one of our customers to be completely satisfied.  So we always strive to do the right thing. If you are unhappy with your Rod’s purchase, simply return it within 90 days for a refund, credit, or exchange. Our hassle-free customer care department promises to always treat you with honesty and fairness.

Please note that there are some items for which we cannot accept returns unless the product is defective:
Customized or personalized items
Final Clearance items
Previously worn boots. Boots must be in new, unworn condition to be eligible for a return or exchange.  
Returns and Exchanges
We offer a convenient prepaid return service.  At the bottom of your packing slip you will find a pre-printed return label.  If you wish to use our pre-paid service and you did not retain your packing slip, please call customer service at 1-866-326-1975 and they can email you a prepaid label.  To use this service, please follow the easy steps below:
Complete the return/exchange information on the reverse side of the packing slip
Carefully repack your merchandise and include that form in the box
Cut the return label at the bottom of your packing slip and tape it to your package
Take the package to any U.S mail drop: post office, home/work mailbox, give it to your postal carrier, etc.
Please allow up to 2 weeks for your return to process.
A return postage fee of $7.95 will be deducted from your refund ($12.95 for packages heavier than 35 lbs. or larger than 60 total inches [L + W +H]).
Please note that the return label will be addressed to SmartLabel Returns but it will come to Rod’s.
If you do not wish to use our pre-paid return service, you may cut the label from the reverse side of the pack slip, tape it to your package and return via the carrier of your choice.  If you don’t have your pack slip, please make sure to include a sheet of paper with instructions (do you want to exchange, substitute or return the item, etc.) and address your package to:
Rod’s Returns
3650 Indianola Ave
Columbus, OH  43214
International Returns:
Refunds on international orders will be for the original purchase price. Unfortunately, we cannot refund your original domestic/international shipping charges or any duties, taxes or tariffs. We cannot offer free exchange shipping on international orders.
In Store:
You can return any products purchased via catalog or internet in our store in Columbus, OH.
Alternate Business Names
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.