This business is not BBB accredited.
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Western Wear, Boots, Work Wear and Boots, Saddlery and Gift & Home Accessories.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Rod's Western Palace, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Scott Hartle, President Mr. Phil Minix, Executive VP
Western Apparel Boots Home Decor, Accessories & Gifts - Online Retailer Hats - Retail Jeans Riding Apparel & Equipment
Hours of Operation
|M||:||10:00 AM - 8:30 PM|
|T||:||10:00 AM - 8:30 PM|
|W||:||10:00 AM - 8:30 PM|
|Th||:||10:00 AM - 8:30 PM|
|F||:||10:00 AM - 8:30 PM|
|S||:||10:00 AM - 8:30 PM|
|Su||:||12:00 PM - 5:00 PM|
Method(s) of PaymentCash, Check, Visa, M/C, American Express, Discover
Refund and Exchange PolicyOur Guarantee
At Rod’s, our guarantee is simple: We want every one of our customers to be completely satisfied. So we always strive to do the right thing. If you are unhappy with your Rod’s purchase, simply return it within 90 days for a refund, credit, or exchange. Our hassle-free customer care department promises to always treat you with honesty and fairness.
Please note that there are some items for which we cannot accept returns unless the product is defective:
Customized or personalized items
Final Clearance items
Previously worn boots. Boots must be in new, unworn condition to be eligible for a return or exchange.
Returns and Exchanges
We offer a convenient prepaid return service. At the bottom of your packing slip you will find a pre-printed return label. If you wish to use our pre-paid service and you did not retain your packing slip, please call customer service at 1-866-326-1975 and they can email you a prepaid label. To use this service, please follow the easy steps below:
Complete the return/exchange information on the reverse side of the packing slip
Carefully repack your merchandise and include that form in the box
Cut the return label at the bottom of your packing slip and tape it to your package
Take the package to any U.S mail drop: post office, home/work mailbox, give it to your postal carrier, etc.
Please allow up to 2 weeks for your return to process.
A return postage fee of $7.95 will be deducted from your refund ($12.95 for packages heavier than 35 lbs. or larger than 60 total inches [L + W +H]).
Please note that the return label will be addressed to SmartLabel Returns but it will come to Rod’s.
If you do not wish to use our pre-paid return service, you may cut the label from the reverse side of the pack slip, tape it to your package and return via the carrier of your choice. If you don’t have your pack slip, please make sure to include a sheet of paper with instructions (do you want to exchange, substitute or return the item, etc.) and address your package to:
3650 Indianola Ave
Columbus, OH 43214
Refunds on international orders will be for the original purchase price. Unfortunately, we cannot refund your original domestic/international shipping charges or any duties, taxes or tariffs. We cannot offer free exchange shipping on international orders.
You can return any products purchased via catalog or internet in our store in Columbus, OH.