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BBB Accredited Business since

Rainsoft of Greater Columbus

Phone: (614) 932-1111 Fax: (614) 791-1736 View Additional Phone Numbers 1739 Westbelt Dr, Columbus, OH 43228 http://rainsoftofcolumbus.com/


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Pure H20, Inc., doing business as Rainsoft of Greater Columbus, is an independent distributor and dealer of Rainsoft water treatment products and services. RainSoft is a division of Aquion Partners L.P., headquartered in Elk Grove Village, IL, which is affiliated with approximately 300 dealers worldwide. There are separate BBB reliability reports on other Rainsoft dealers and the company's corporate offices. All BBB reports are available at www.bbb.org


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rainsoft of Greater Columbus meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Rainsoft of Greater Columbus include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review on Rainsoft of Greater Columbus
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: September 01, 1982 Business started: 05/01/1999 in OH Business started locally: 05/01/1999 Business incorporated 04/30/1999 in OH
Type of Entity

Corporation

Business Management
Sarah Mazer, President
Contact Information
Principal: Sarah Mazer, President
Business Category

Water Softening & Conditioning Equipment Service & Supplies Water Treatment Equipment,Service & Supplies Air Purifying & Cleaning Systems & Equipment Water Filtration & Purification Equipment

Hours of Operation
M: 7:30 AM - 8:00 PM
T: 7:30 AM - 8:00 PM
W: 7:30 AM - 8:00 PM
Th: 7:30 AM - 8:00 PM
F: 7:30 AM - 3:00 PM
S: 9:00 AM - 1:00 PM
Method(s) of Payment
All Major Credit Cards
Cash
Personal, Business & Cashiers Check
Debit Card
Money Order
Refund and Exchange Policy
RainSoft of Greater Columbus offers a thirty (30) day Assurance Guarantee on all of our products.
Alternate Business Names
Pure H2O, Inc.
Additional Information

RainSoft of Greater Columbus provides water and air purification equipment to homes throughout central Ohio.


Customer Review Rating plus BBB Rating Summary

Rainsoft of Greater Columbus has received 4.34 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.