Business ProfileforCapital City Spay and Neuter Clinic, Inc.

Several months ago I reserved two of the soonest available spay appointments for two outdoor female cats, the soonest this facility could get me in was Jan 6th 2021, which was comparable to other local businesses, and since I have had 3 other pets spayed/neutered here I reserved the appointments. On January 3rd 2021 at 8:41am I called and confirmed my spays for 1/6/2021 and the cats had to be there between 7-7:30am. I live an hour away from Capital City Spay and Neuter, and I left with plenty of time to get there, however my tire pressure was low and I had to stop at two different places to put air in my tires. However the ETA on my Google maps was 7:36am, and that's when I arrived. I walked in the building at 7:40 after unloading the cats. I walked into the lobby, another spay/neuter customer walked in behind me as well. There was one receptionist behind the desk with a customer at the desk. After a couple minutes another elderly receptionist came out and instead of helping me or the other customer she assisted the other receptionist in finishing with the one at the desk. After the customer at the desk left I approached the desk with my pets to check in, the receptionist refused to check me in claiming I was too late, I was 10 minutes past check in. I then asked to speak to the owner who still refused to honor my TWO appointments, and now these two outdoor cats that I was desperately trying to prevent from reproducing will now get pregnant before their next appointment at another facility. When I left a Google review for the business, she responded lying saying I was 20 minutes late arriving at 7:50, which is impossible bc my husband has call log showing I called him at 7:49 when I was speaking with the owner of the business, bc I wanted him to hear that she was refusing to spay our pets. This owner does not care about preventing unwanted pregnancies in pets and only cared about making an example of tardiness and then lied on a public platform about a customer.