This business is not BBB accredited.
Phone: (888) 850-0098 Fax: (614) 540-2464 PO Box 182937, Columbus, OH 43218
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According to information in BBB files, American Power and Light, LLC is an energy management company for Ardent Properties. BBB maintains a separate BBB Business Review on Ardent Properties at this link: http://www.bbb.org/centralohio/business-reviews/property-management/ardent-property-management-inc-in-westerville-oh-70068684
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for American Power and Light, LLC include:
- Length of time business has been operating
- Response to 22 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||22|
Additional Complaint Information
This company has a pattern of customer complaints alleging poor customer service, a failure to explain billing, high utility bills and no apparent connection between the cost of the bill and apartment size and number of occupants.
On October 22, 2013 BBB sent return receipt email correspondence to American Power and Light, LLC requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints. On November 8, 2013, American Power and Light, LLC responded stating: “We do address customer complaints with a full time staff and a 24 hour call center. We also have a user friendly website at www.electricapl.com. Additionally, AP&L Provides money saving tips and payment assistance through payment plans. Further information for payment assistance is available on the AP&L website, and from organizations such as: H.E.A.P, Impact Community Actions, P.R.C., and Franklin County Veteran's Services.”
On August 26, 2015, BBB reviewed the number and type of complaints and customer reviews BBB has received since November 2013, and found the pattern appears to continue. In 2013, BBB received twelve complaints and two customer reviews, in 2014 BBB received eight complaints and four customer reviews, in 2015 BBB received two complaints and nine customer reviews concerning poor customer service, a failure to explain billing, high utility bills and no apparent connection between the cost of the bill and apartment size and number of occupants.
BBB met with company officials on August 26, 2015 to discuss these matters. BBB will monitor this company’s efforts, and this aspect of the Business Review will be updated when additional information becomes available.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||19|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Bill Finissi, VP Mr. Donald R. Kenney Ms. Katelin Finissi, Director of Operations Ms. Nancy Inman, Agent
Utility Submetering & Billing
Hours of Operation
|M||:||8:00 AM - 4:30 PM|
|T||:||8:00 AM - 4:30 PM|
|W||:||8:00 AM - 4:30 PM|
|Th||:||8:00 AM - 4:30 PM|
|F||:||8:00 AM - 4:30 PM|
Method(s) of PaymentVisa, Checks, Money Order, Auto Withdrawal, Online Payments
Alternate Business NamesAmerican Power & Light American Power and Light AP&L
Industry TipsUtility Submetering and Billing - BBB Educational Consumer Tips
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview