BBB Business Review

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This business is not BBB accredited.

American Power and Light, LLC

Phone: (888) 850-0098 Fax: (614) 540-2464 PO Box 182937, Columbus, OH 43218 https://www.electricapl.com/


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Description

According to information in BBB files, American Power and Light, LLC is an energy management company for Ardent Properties. BBB maintains a separate BBB Business Review on Ardent Properties at this link:  http://www.bbb.org/centralohio/business-reviews/property-management/ardent-property-management-inc-in-westerville-oh-70068684


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for American Power and Light, LLC include:

  • Length of time business has been operating
  • Response to 22 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

22 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 18
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 22

Additional Complaint Information

This company has a pattern of customer complaints alleging poor customer service, a failure to explain billing, high utility bills and no apparent connection between the cost of the bill and apartment size and number of occupants.

On October 22, 2013 BBB sent return receipt email correspondence to American Power and Light, LLC requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints. On November 8, 2013, American Power and Light, LLC responded stating: “We do address customer complaints with a full time staff and a 24 hour call center. We also have a user friendly website at www.electricapl.com. Additionally, AP&L Provides money saving tips and payment assistance through payment plans. Further information for payment assistance is available on the AP&L website, and from organizations such as: H.E.A.P, Impact Community Actions, P.R.C., and Franklin County Veteran's Services.”

On August 26, 2015, BBB reviewed the number and type of complaints and customer reviews BBB has received since November 2013, and found the pattern appears to continue. In 2013, BBB received twelve complaints and two customer reviews, in 2014 BBB received eight complaints and four customer reviews, in 2015 BBB received two complaints and nine customer reviews concerning poor customer service, a failure to explain billing, high utility bills and no apparent connection between the cost of the bill and apartment size and number of occupants.

BBB met with company officials on August 26, 2015 to discuss these matters. BBB will monitor this company’s efforts, and this aspect of the Business Review will be updated when additional information becomes available.

Customer Reviews Summary Read customer reviews

19 Customer Reviews on American Power and Light, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 18
Total Customer Reviews 19

Additional Information

BBB file opened: December 30, 2004 Business incorporated 05/01/2003 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Bill Finissi, VP Mr. Donald R. Kenney Ms. Katelin Finissi, Director of Operations Ms. Nancy Inman, Agent
Contact Information
Principal: Mr. Bill Finissi, VP
Customer Contact: Ms. Katelin Finissi, Director of Operations
Principal: Mr. Donald R. Kenney
Business Category

Utility Submetering & Billing

Hours of Operation
M: 8:00 AM - 4:30 PM
T: 8:00 AM - 4:30 PM
W: 8:00 AM - 4:30 PM
Th: 8:00 AM - 4:30 PM
F: 8:00 AM - 4:30 PM
S: Closed
Su: Closed
Method(s) of Payment
Visa, Checks, Money Order, Auto Withdrawal, Online Payments
Alternate Business Names
American Power & Light American Power and Light AP&L
Industry Tips
Utility Submetering and Billing - BBB Educational Consumer Tips

Customer Review Rating plus BBB Rating Summary

American Power and Light, LLC has received 3.49 out of 5 stars based on 19 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.