Business ProfileforAhlum & Arbor Tree Preservation

The company sourced and planted two Ace of Hearts redbud trees at our home. Last year we asked that one of them be assessed as it wasn’t doing as well. Rather than treat the tree, we were told it should be replaced. Prior to agreeing to the replacement, we confirmed with them that it would be the same Ace of Hearts variety to assure it was the same as the other one we had, both in the front landscape and intended to be the same. After the replacement was put in, we went back to the company right away and questioned that the replacement didn’t appear to be the Ace of Hearts we originally purchased. They responded by rejecting our inquiry and choosing to walk away with no intention to do anything further--noting we would have to find another company to work with. With that, we had no choice but to hope they had provided what had been promised. Starting over and incurring additional cost of tree removal and re-planting didn't seem viable. Now, a year later, it has become very apparent that we were right to question what they had done. The replacement tree the company installed is not the correct tree and does not match the other one as intended from the start. They are in front of our home and very apparent they are no longer the matched pair we originally purchased. This should have been made right a year ago when we first questioned it. Instead, they blamed us for questioning them--neither acknowledging the mistake or correcting it. Accepting a replacement was based upon the confirmation that it would be the same tree originally selected, which is absolutely not the outcome we now have. What they put in is a much larger tree, not the smaller dwarf variety intended for the small area close to the house. It looks nothing like the other tree and is also covered in seed pods, which does not occur on the Ace of Hearts variety we had. This was an error brought to their attention when they put in the replacement, and they should now bear the cost of making it right.