Business ProfileforMove EZ, Inc.

I bought a house in August and was offered this service. At first I was impressed, but quickly grew annoyed after they started bombarding me with offers that I had already declined. I was explicit about what I was NOT interested in, but they continued to refer me to other service companies, who flooded my email. By far the most egregious thing they did was to open a Spectrum internet account - WITHOUT MY PERMISSION. Since then, I have been hounded by Spectrum, who thinks I opened this account. They keep asking me for my account number and my security PIN, but the support reps are too clueless to get that I don't have those because I did not open the account. The worst part is that Spectrum started billing me, and now says I owe them over $200. I have filed a complaint against Spectrum, however I want unsuspecting consumers to know that Move EZ, Inc. appears to be only interested in pushing unwanted services to vulnerable homeowners, even if it means contradicting your expressed demands. You would be better off just downloading a new home checklist from the web and telling your realtor to dump Move EZ, Inc.

Hi ****, I am extremely sorry that you had to have this experience. This is not representative of how we do business. We value customers' choices and do not do anything without their explicit permission. I will personally look into this issue as to how it happened. In the meantime, someone from our customer service team will also reach out to you to make sure this issue is resolved satisfactorily on your end. Rest assured, we will make sure that you don't have to pay anything out of pocket for this matter. Can you also please let the customer service rep know what email offers you received? We value our client's privacy and do not share our client's details with any third party companies and for that reason, we complete all services in-house so that clients don't get bombarded with emails from companies. However, you have clearly experienced something otherwise and we would love to investigate and understand why this may have happened. Once again, I apologize for your inconvenience.