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Find a Location

A & A Towing & Recovery has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforA & A Towing & Recovery

    Towing Company

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Towing services

    Products & Services

    Towing services

    Business Details

    Location of This Business
    1468 E 4th Ave, Columbus, OH 43219-2406
    BBB File Opened:
    7/19/2004
    Years in Business:
    20
    Business Started:
    1/1/2004
    Business Incorporated:
    6/6/2003
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • A & A Towing
    • A & A Towing, Inc.
    Business Management
    • Mr. Mark Jones, Owner
    • Ms. Elizabeth Rodriguez, President/Manager
    Contact Information

    Principal

    • Mr. Mark Jones, Owner

    Customer Contact

    • Ms. Elizabeth Rodriguez, President/Manager
    Additional Contact Information

    Fax Numbers

    • (740) 919-0288
      Primary Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/30/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I was involved in a car crash which was not my fault the police report verification is there but i use state-farm as my insurance carrier and they called a tow company to tow my car i was being transported to the hospital due to the crash. While i was being transported to hospital the tow truck company a n a towing came to get my vehicle my mother gave him the keys and signed the paper for my car to get towed, because her daughter was send to the hospital from this crash and she wanted to get to her child to make sure i was okay and nothing major had happened to me. So when i get my car from the lot it was locked i unlocked it my belongings from my glove box was on my floor board ,i have prescribed medication two different ones that were taken, all of the coins like quarters penny's all gone ,also out of daughters belongings in the back her purse all the money she had was gone which wasnt much she is 11 so it was only $60 but thats not the point. The point is that a customer shouldnt have to clean their car out when its being towed by a insurance company paying them money to do it while involved in a car crash. You should be able to trust that the towing company isnt going to go threw your car and take things and go threw items in a car. If i wasnt being transported to hospital I would have been there to make sure there was no foul behavior of the towing company. The place the towed it to had it locked and didnt even touch the car. Thinking if filing a police report. When i called the company a n a towing i had advise the lady on the phone of my crash and date she rudely said whats your car so i answered hoping it would change her tone of voice and disrespectful and unprofessional. I called to ask them not accuse them and she wouldnt let me speak i had said over 15xs mame and she still wouldnt let me speak i advise her that i was going to police because she keep hanging up on me when i asked for employee id she refused said she is the only *** there they will know

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Erin P

    1 star

    07/20/2021

    This company is incompetent and I do not recommend their service. A pick up request was placed at 8:30 am with an ETA of 90 minutes. My vehicles was not picked up until 4 and a half hours later. My vehicle was then taken to the wrong drop off location. When I spoke with the customer service rep she was rude.

    Local BBB

    BBB of Central Ohio

    BBB Reports On

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