This business is not BBB accredited.
Phone: (866) 695-8992 Fax: (614) 543-0444 View Additional Phone Numbers 8595 Columbus Pike Suite 105, Lewis Center, OH 43035
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My Tile Backsplash is a provider of glass tiles, ceramic tile, natural stone, metal accents and inserts, cabinet hardware, bath hardware and specialty grouts. A complete online source for all your kitchen backsplash needs.
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On 11/18/2014 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
- 6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for My Tile Backsplash include:
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for My Tile Backsplash include:
- Length of time business has been operating
- Response to 4 complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. John Scagaliano, Managing Member
Tile - Ceramic - Contractors & Dealers Bathroom Accessories Grouting Compounds Cabinet Hardware Internet Shopping Tile Sales
Products & Services
My Tile Backsplash sells the following brand(s): Anatolia, Avenue Mosaics, Bella Glass Tiles, Elida Ceramica, Emenee, Hakatai, Medici Mosaics, Oscar and Izzy, Questech
My Tile Backsplash offers the following product(s): Ceramic tile backsplash, Glass Mosaic Tiles, Metal Tile Backsplashes, Natural Stone Field Tile
Hours of Operation
|M||:||9:00 AM - 5:00 PM|
|T||:||9:00 AM - 5:00 PM|
|W||:||9:00 AM - 5:00 PM|
|Th||:||9:00 AM - 5:00 PM|
|F||:||9:00 AM - 1:00 PM|
Method(s) of PaymentVisa
Refund and Exchange PolicyMy Tile Backspalsh Return Policy | Cancellation Policy: Return Policy – Effective February 1, 2010 Updated May 1, 2012 My Tile Backsplash offers a refund for returns within 14 days of delivery date to the same credit card that was used to make the purchase. Return subject to inspection and 30% restocking fee. There are no returns on stained glass products. The variation in them are to great! Please order a sample first of the stained glass tile for correct coloring! The Crackle Glass Tiles are a special order item and are made at the time of order. PLEASE, you must order a sample first. If no sample was ordered there is no recourse for the return! We will NOT refund any money for packages returned without issuing of a Return Authorization number. Please note: All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid and insured. Original shipping charges will not be refunded. If you received free or discounted shipping, you will be charged for original shipping costs as well. Any items that have been painted, stained, glued or in any way worked upon will not be accepted for return or refund. Items sold in full box quantities must be returned by the box. We do not take any returns on sample orders or single sheet orders. We do not accept opened packages of Stonique Switchplates. Our Return Process Once we receive your returned item and it is accepted, your credit or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of damage in any way cannot be accepted for return. Returns with no My Tile Backsplash return code, and packages that are improperly packaged or uninsured will be refused receipt. How to Prepare a ReturnTo return an item to My Tile Backsplash, follow this three step process: Your Return Authorization Code. You MUST obtain an RMA before you can ship back. Please contact us at email@example.com to receive your RMA number and the address to ship the material back. We will provide you with an address to ship to. Shipping to wrong address will result in no refund or processing of return. Clearly mark the return package with this RMA number. Package Your Return. Include all original packaging and collateral material. Insure Your Package. For your security, please return the package to us by an insured courier (FedEx, UPS ) and retain your receipt. Please make sure the item is insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached us. This will protect you in case your package is lost in transit.You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at firstname.lastname@example.org Cancellation Policy After 24 hours we have processed your order and cannot be changed or cancelled. If you need to cancel your order there will be a 30% cancellation fee applied to your refund amount.
Alternate Business NamesMy Tile Backsplash, LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview