BBB Business Review

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This business is not BBB accredited.

Thrift Stores of Ohio, Inc.

Additional Locations

Phone: (614) 351-2900 Fax: (614) 351-2904 View Additional Phone Numbers 5714 Columbus Sq, Columbus, OH 43231

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This company, Thrift Stores of Ohio, Inc., also doing business as Ohio Thrift, is a for-profit business that offers resale and new clothing, shoes, accessories, household items, furniture, jewelry, bedding, toys & electronics.

This company has relayed to BBB that it has had various past and current relationships with nonprofit charities. 

For current information regarding this company's relationship with nonprofit charities, you may wish to seek further information directly from the company and/or the nonprofit charities.

For further BBB information regarding nonprofit charities, BBB issues separate reports that are available by searching at: for reports on national charities produced by the BBB Wise Giving Alliance and selecting the drop-down filter for "Charities" for reports on local, state or regional charities located in Central Ohio to connect with other BBBs reports for reports on local, state or regional charities located outside of Central Ohio.

(In addition to reports on nationally soliciting charities produced by the BBB Wise Giving Alliance, 57 of the 113 BBBs produce reports on charities that only solicit regionally.  Both BBB WGA and BBBs use the same BBB Charity Standards to evaluate organizations, and these standards are available for review at .  BBB Serving Central Ohio was founded in 1921 and, serving 21 counties in Ohio, is one of 113 local, independent BBBs across the United States, Canada and Mexico.)

You can also contact the government office responsible for registering charities in your state. Further information is available at

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Thrift Stores of Ohio, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

1 Customer Review on Thrift Stores of Ohio, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: December 09, 2003 Business started: 01/01/1988 Business started locally: 01/01/1988 Business incorporated 12/21/1987 in OH
Type of Entity


Business Management
Mr. Chris Groves, Vice President of Operations
Contact Information
Principal: Mr. Chris Groves, Vice President of Operations
Business Category

Thrift Shops

Method(s) of Payment
We accept Cash, Visa, Master Card, and Discover.
Refund and Exchange Policy
No returns. No refunds. Exchanges only. Item(s) can be exchanged within 14 days of the original date of purchase with the original receipt and tags. Item(s) can be exchanged for purchase of other item(s) of equal or higher value. Furniture, mattresses and computers are excluded from exchange.
Alternate Business Names
Ohio Thrift

Customer Review Rating plus BBB Rating Summary

Thrift Stores of Ohio, Inc. has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.