BBB Business Review
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This company offers electronics repair, and installation of car radios, video systems, alarms, and backing systems.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Electra Sound, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||7|
Additional Complaint Information
Electra Sound in Grove City, Ohio is a branch location of the company. BBB Central Ohio maintains the report and processes complaints concerning only this branch location of the company.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Charles Masa, President Mr. Paul T. Martanovic, Consumer Division Manager Mr. Robert Mesa Jr., VP
Television & Radio - Service & Repair Video Equipment - Service & Repair Auto Radios & Stereos - Sales & Repair Tape Recorders - Sound - Service & Repair Television & Radio - Dealers Appliances - Small - Service & Repair Electronic Equipment & Suppliers - Service & Repair Microwave Ovens - Service & Repair
The corporate headquarters for Electra Sound is located at 10779 Brook Park Rd., Parma, OH 44130. BBB Cleveland, Ohio, maintains a separate BBB report and processes complaints concerning the company's Parma headquarters. The company operaters multiple branch locations. BBBs maintain separate reports and process complaints on the company branch stores in their areas. These BBB reports are available online anytime at www.bbb.org