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This business is not BBB accredited.

Electra Sound, Inc.

Additional Locations

Phone: (800) 252-4200 Fax: (614) 265-9015 View Additional Phone Numbers 3240 Urbancrest Industrial Dr, Grove City, OH 43123 http://www.electrasound.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers electronics repair, and installation of car radios, video systems, alarms, and backing systems.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Electra Sound, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

Electra Sound in Grove City, Ohio is a branch location of the company. BBB Central Ohio maintains the report and processes complaints concerning only this branch location of the company.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Electra Sound, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 26, 1984 Business started: 12/01/1982 Business started locally: 12/01/1982
Type of Entity


Business Management
Mr. Charles Masa, President Mr. Paul T. Martanovic, Consumer Division Manager Mr. Robert Mesa Jr., VP
Contact Information
Customer Contact: Mr. Paul T. Martanovic, Consumer Division Manager
Principal: Mr. Charles Masa, President
Business Category

Television & Radio - Service & Repair Video Equipment - Service & Repair Auto Radios & Stereos - Sales & Repair Tape Recorders - Sound - Service & Repair Television & Radio - Dealers Appliances - Small - Service & Repair Electronic Equipment & Suppliers - Service & Repair Microwave Ovens - Service & Repair

Business Management

The corporate headquarters for Electra Sound is located at 10779 Brook Park Rd., Parma, OH 44130. BBB Cleveland, Ohio, maintains a separate BBB report and processes complaints concerning the company's Parma headquarters. The company operaters multiple branch locations. BBBs maintain separate reports and process complaints on the company branch stores in their areas. These BBB reports are available online anytime at www.bbb.org

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.