BBB Business Review

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This business is not BBB accredited.

PODS - On Demand Storage, LLC

Phone: (614) 539-7747 Fax: (614) 539-7797 View Additional Phone Numbers 3241 Centerpoint Dr, Urbancrest, OH 43123 http://www.pods.com/


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Description

Portable Storage Containers


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for PODS - On Demand Storage, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Additional Complaint Information

On Demand Storage, LLC operates as a local independent franchise of PODS. Depending on the details and interactions involved in a customer's marketplace experience, either On Demand Storage, LLC, or the PODS corporate / franchisor office in Florida, or both, may be involved. BBB of Central Ohio and BBB of West Florida work together with the two businesses concerning customer experience matters as needed. BBB of West Florida maintains a separate Business Review on PODS which is available at http://http//www.bbb.org/west-florida/business-reviews/storage-units/pods-in-clearwater-fl-90007790


Customer Reviews Summary Read customer reviews

0 Customer Reviews on PODS - On Demand Storage, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 25, 2002 Business started: 12/03/2001 in OH Business incorporated 09/24/2001 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utilities Commission of Ohio
180 E Broad St, Columbus OH 43215
http://www.puco.ohio.gov/puco/
Phone Number: (800) 686-7826
Fax Number: (614) 752-8351

Type of Entity

Domestic Limited Liability Company Principal Pods

Business Management
Mrs. Adina Pelletier, Owner Mr. Marc Pelletier, Owner
Contact Information
Principal: Mrs. Adina Pelletier, Owner
Principal: Mr. Marc Pelletier, Owner
Business Category

Storage Units - Household & Commercial Moving & Storage Company Movers

Service Area
PODS - On Demand Storage, LLC provides their services in DELAWARE County OH, FRANKLIN County OH, LICKING County OH, MADISON County OH, PICKAWAY County OH.
Alternate Business Names
On Demand Storage, LLC - PODS
Industry Tips
Moving in Ohio, Movers, Q & A from the PUCO Renting a Self-Storage Unit - BBB Tips
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.