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          Aspen Ski and Board Co. has 1 locations, listed below.

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            Business ProfileforAspen Ski and Board Co.

            Retail Sportswear

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers ski and snowboard equipment, clothing and accessories.

            Products & Services

            ski and snowboard equipment for women, men & kids, from clothing, outerwear, and accessories

            Business Details

            BBB File Opened:
            4/16/2010
            Years in Business:
            23
            Business Started:
            10/10/2000
            Business Incorporated:
            10/10/2000
            Type of Entity:
            Corporation
            Alternate Business Name
            • Aspen Ski & Board
            Hours of Operation

            Primary

            M:
            11:00 AM - 7:00 PM
            T:
            11:00 AM - 7:00 PM
            W:
            11:00 AM - 7:00 PM
            Th:
            11:00 AM - 7:00 PM
            F:
            11:00 AM - 7:00 PM
            Sa:
            10:00 AM - 6:00 PM
            Su:
            12:00 PM - 5:00 PM
            Business Management
            • Mr. Gill Harris, Owner
            Contact Information

            Principal

            • Mr. Gill Harris, Owner

            Customer Contact

            • Mr. Gill Harris, Owner
            Additional Contact Information

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/04/2024

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Resolved
            Bought a ski set with boots, poles, skis, and bindings from Aspen on 12/5/23. Skis were not ready for pickup until 12/26/23. Boot strap buckle broke on 1/1/24, plastic around rivet anchor point was torn away on left boot. Boots are made by ******* , ******* has a two year warranty on boots. Took boots to store on 1/3/24, employee said the boots were probably not repairable due to plastic being broke at anchor point. Aspen tried to tell me I hit something walking through resort, not accurate. Employee said ******* would not warranty. Employee said he would put spare parts on from ******* Ski Boots. I would not accept repair with mismatched parts from another manufacture. I did not feel safe using the boot after Aspen had said it was not repairable, especially with mismatched parts. My left ankle has been broken, and have had repeated severe strains. I have gone through repeated PT for treatment. Proper boot support is imperative to avoid further injury. Asked to return boots and upgrade to a better set of boots, Aspen denied. Asked for rental set of boots to be provided until issue resolved, Aspen denied. Went to another ******* approved dealer, ***. *** inspected boots and said issue should be covered under warranty. Contacted ******* and they said I must handle through dealer I purchased from. *******'s Warranty: "The certified technician at your ******* dealer will be able to inspect your equipment and assist with repairs and adjustments. In most cases, ******* does not require authorized dealers to physically return products for war-ranty evaluation which allows authorized dealers to offer the fastest resolution to your warranty claim. In the event that ******* is not able to repair or replace your product, ******* is not able to of-fer a refund for products purchased from dealer. Only the authorized ******* dealer where you purchased your product can offer a refund. In most cases" Going to have to buy another set of boots until resolved.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dave H

            02/08/2022

            Terrific service, knowledge, and personal treatment fully satisfied with other staff interacting their expertise that helped me to get exactly what I was looking for!Previous big skier (East/West ***, ******, and Alps Europe) and starting over in my retirement since moving to ******** 25 years ago, and never skied in ************.Going out west so stopped into Aspen Ski for first time and the service and product knowledge was excellent. Helped me find what I needed and provided the detail product information to correctly spend within budget and to properly fit my needs. I'm not teaching or racing like way back when and absolutely the right place to get started, or take yourself to that next expert level for equipment, clothing, and good advice from people who actually ski. ************

            Local BBB

            BBB of Central Ohio

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