Business ProfileforAPI Services, Inc.

In December, 2021, API Security invoiced our company, the ******** ******* **** *******, for "advance monitoring services for 2022" for our security system. An API tech appeared AFTER the bill for $516 had been erroneously paid by our Accounts Payable Dept. and said that our security system was sending a message that "there is something wrong with your phone lines." The tech wanted to install a "cellular model." I researched the issue immediately. My employer purchased the system in 2017. In the fall of 2019, our company purchased a new phone system which routed all calls through the Internet. Our organization has not had phone lines since the fall of 2019. Until 2022, monitoring services had been paid using barter points. All barter company correspondence had been sent to my employer's personal email so Administration knew nothing about it. However, the barter company adjusted our account to reflect that we had no need for monitoring for 2020-2021. API, however, has refused to refund the $516 paid in advance in January, 2022. When I contacted Ed J*******, the owner, he was arrogant, nasty and he refused to refund the money. I tried to speak with him again and he hung up on me.