BBB Business Review

BBB Accredited Business since


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Phone: (866) 532-5767 Fax: (614) 898-7622 View Additional Phone Numbers 5855 Chandler Ct, Westerville, OH 43082 View Additional Email Addresses

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Roofing, siding, windows, gutter, masonry and insulation repair and installation contractor.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Feazel meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Feazel include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 10
Total Closed Complaints 11

Additional Complaint Information

Before filing a complaint with BBB concerning Feazel, the company and BBB strongly encourage you to contact the business at least once to give them an opportunity to resolve the issue by contacting Mr. Leo H. Ruberto, President and CEO, at email or phone number (866) 532-5767 . However you are not required to contact the business first, and BBB will not reject a complaint if a consumer has not taken this step.

Customer Reviews Summary Read customer reviews

61 Customer Reviews on Feazel
Customer Experience Total Customer Reviews
Positive Experience 60
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 61

Additional Information

BBB file opened: March 21, 1991 Business started: 05/01/1988 in OH Business started locally: 05/01/1988 Business under new ownership as of: 01/02/2013 Business incorporated: 01/01/1992 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Columbus Building & Development Services
757 Carolyn Ave, Columbus OH 43224
Phone Number: (614) 645-7433

Type of Entity


Business Management
Mr. Ross Appeldorn, CEO Mr. Leo H. Ruberto, President & Owner Ms. Trish Ruberto, Operations Mr. Matt Sherry, Sales Manager Mr. Paul Sherry, Production Manager Mr. Nick Warmath, Operations Manager
Contact Information
Principal: Mr. Ross Appeldorn, CEO
Principal: Mr. Leo H. Ruberto, President & Owner
Business Category

Roofing Contractors Commercial Roofing Siding Contractors Windows - Installation & Service Windows Chimney Builders & Repair Gutters & Downspouts Gutter Cleaning Gutter Leaf Guards Contractor - Insulation Mason Contractors

Products & Services

Feazel sells the following brand(s): GAF, Certainteed, Owens Corning

Feazel offers the following product(s): Roofing, Siding, Windows, Gutters

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
Saturday and Sunday - Emergency Calls Only
Method(s) of Payment
Visa, MasterCard, Discover, American Express, Cash, Personal Check, Business Check, Cashiers Check, Debit Card, Money Order, Financing.
Alternate Business Names
Feazel Inc. Feazel Roofing Company LHR Holdings, LLC

Customer Review Rating plus BBB Rating Summary

Feazel has received 4.99 out of 5 stars based on 61 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


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