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BBB Accredited Business since

Feazel

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Phone: (866) 532-5767 Fax: (614) 898-7622 View Additional Phone Numbers 5855 Chandler Ct, Westerville, OH 43082 View Additional Email Addresses http://www.feazelinc.com



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Description

Roofing, siding, windows, gutter, chimney, masonry and insulation repair and installation contractor.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Feazel meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Feazel include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 10

Additional Complaint Information

Before filing a complaint with BBB concerning Feazel, the company and BBB strongly encourage you to contact the business at least once to give them an opportunity to resolve the issue by contacting Mr. Leo H. Ruberto, President and CEO, at email leor@feazelinc.com or phone number (866) 532-5767 . However you are not required to contact the business first, and BBB will not reject a complaint if a consumer has not taken this step.

Customer Reviews Summary Read customer reviews

220 Customer Reviews on Feazel
Customer Experience Total Customer Reviews
Positive Experience 217
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 220

Additional Information

BBB file opened: March 21, 1991 Business started: 05/01/1988 in OH Business under new ownership as of: 01/02/2013 Business incorporated 02/25/1992 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Columbus Building & Development Services
757 Carolyn Ave, Columbus OH 43224
https://columbus.gov/bzs/document-library/reports/List-of-Licensed-Contractors-By-Business-Name/
Phone Number: (614) 645-7433

Type of Entity

Corporation

Business Management
Mr. Ross Appeldorn, CEO Mr. Leo H. Ruberto, President & Owner Ms. Trish Ruberto, Operations Mr. Matt Sherry, Sales Manager
Contact Information
Principal: Mr. Ross Appeldorn, CEO
Principal: Mr. Leo H. Ruberto, President & Owner
Business Category

Roofing Contractors Commercial Roofing Roofing Service Consultants Siding Contractors Windows - Installation & Service Windows Contractor - Flat Roof Chimney Builders & Repair Gutters & Downspouts Gutter Cleaning Gutter Leaf Guards Contractors - Gutters Contractor - Insulation Mason Contractors Roof Decks

Products & Services

Feazel sells the following brand(s): GAF, Certainteed, Owens Corning

Feazel offers the following product(s): Roofing, Siding, Windows, Gutters

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
Saturday and Sunday - Emergency Calls Only
Method(s) of Payment
Visa, MasterCard, Discover, American Express, Cash, Personal Check, Business Check, Cashiers Check, Debit Card, Money Order, Financing.
Alternate Business Names
Feazel Inc. Feazel Roofing Company LHR Holdings, LLC

Customer Review Rating plus BBB Rating Summary

Feazel has received 4.98 out of 5 stars based on 220 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.