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BBB Business Review

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BBB Accredited Business since

Arrow Roofing Inc

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Phone: (614) 777-7663 Fax: (614) 851-3989 View Additional Phone Numbers 118 Norton Rd, Columbus, OH 43228

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Arrow states they offer all types of Commercial and Residential roofing, vinyl siding, James Hardie Fiber Cement Siding, windows, insulation, gutters and guards and that they also build new additions, Kitchen, bath and basement remodeling.  

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Arrow Roofing Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

14 Customer Reviews on Arrow Roofing Inc
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 14

Additional Information

BBB file opened: April 08, 1994 Business started: 01/01/1987 in OH Business incorporated 05/07/1996 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Columbus Building & Development Services
757 Carolyn Ave, Columbus OH 43224
Phone Number: (614) 645-7433

Type of Entity


Business Management
Mr. Josh O'Brien , President
Contact Information
Principal: Mr. Josh O'Brien , President
Business Category

Roofing Contractors Commercial Roofing Siding Contractors Basement - Remodeling Windows - Installation & Service Windows Contractor - Commercial Kitchen & Bath - Design & Remodeling Building Contractors Gutters & Downspouts Contractors - Gutters Contractor - Insulation

Products & Services

Arrow Roofing Inc sells the following brand(s): Certainteed, GAF, James Hardie, Owens Corning, Simonton, Vinyl Max

Arrow Roofing Inc offers the following product(s): GAF TPO , Gen Flex Rubber

Method(s) of Payment
Credit card, Cash, Personal check, Financing available.  
Refund and Exchange Policy
Per job evaluation. 
Alternate Business Names
Arrow Roofing and Siding

Customer Review Rating plus BBB Rating Summary

Arrow Roofing Inc has received 4.25 out of 5 stars based on 14 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.