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21 Counties in Central Ohio

BBB Business Review


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The scope of this BBB Business Review and Rating apply to all locations and divisions of the Crane Family of Companies :
- Able Roofing
- Mr. Roof 
- Contractors, Inc.
The family of companies offer residential, multifamily and commercial re-roofing solutions, including roof leak repairs, roof inspections, and preventive roof maintenance, siding, gutters, windows, doors, insulation and masonry services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Able Roofing, Mr. Roof and Contractors Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Able Roofing, Mr. Roof and Contractors Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 67 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

The scope of customer experience reflected within this BBB Business Review involves nationwide marketplace interactions with all 3 divisions of the family of companies: Able Roofing, Mr. Roof and Contractors, Inc.

Before filing a complaint with BBB concerning Able Roofing, Mr. Roof or Contractors Inc., the company and BBB strongly encourage you to contact the business at least once to give them an opportunity to resolve the issue by contacting Cheryl Cox at email or phone number 614-205-8915. However you are not required to contact the business first, and BBB will not reject a complaint if a consumer has not taken this step.


Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

67 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 4
Delivery Issues 0
Guarantee/Warranty Issues 7
Problems with Product/Service 49
Total Closed Complaints 67

Customer Complaints by Location Find complaints near me

Location Closed Complaints
4777 Westerville Rd, Able Roofing, LLC, Columbus OH 43231 9
3536 Central Pike, Suite 103, Mr. Roof Nashville, LLC, Hermitage TN 37076 8
6707 Fletcher Creek Cv., Mr. Roof Memphis, LLC, Memphis TN 38133 2
2304 Ralph Ave., Mr. Roof Louisville, LLC, Louisville KY 40216 14
1110 W. Thompson Road , Mr. Roof Indianapolis, LLC (Closed 2009), Indianapolis IN 46217 1
11949 Tramway Dr, Mr. Roof Cincinnati, LLC, Sharonville OH 45241 16
3511 E. Ellsworth Road, Mr. Roof Ann Arbor LLC, Ann Arbor MI 48108 14
3540 Jefferson Ave SE, Mr. Roof Grand Rapids, LLC, Wyoming MI 49548 3

Customer Reviews Summary Read customer reviews

30 Customer Reviews on Able Roofing, Mr. Roof and Contractors Inc.
Customer Experience Total Customer Reviews
Positive Experience 24
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 30

Additional Information

BBB file opened: August 06, 1986 Business started: 07/01/1978 in OH Business started locally: 07/01/1978 Business under new ownership as of: 01/01/1997 Business incorporated: 06/30/2005 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Columbus Building & Development Services
757 Carolyn Ave, Columbus OH 43224
Phone Number: (614) 645-7433

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Cheryl Cox, National Customer Service Director Mr. Dan Moore, VP Production Mr. Steve Weyl, Founder Mr. Jim Ziminski, President
Contact Information
Customer Contact: Ms. Cheryl Cox, National Customer Service Director
Business Category

Roofing Contractors Siding Contractors Windows - Installation & Service Doors Windows Garage Doors & Openers Chimney Builders & Repair Doors - Repair Contractor - Insulation Mason Contractors

Method(s) of Payment
Cash, Check, Visa, MasterCard, Discover Card, Financing
Alternate Business Names
444-ROOF Able Roofing, LLC Contractors, Inc. Crane Contractors Inc., LLC Memphis Division Crane Contractors Inc., LLC, Atlanta Division Crane Contractors Inc., LLC, Little Rock Division Crane Contractors Inc., LLC, Nashville Division Crane Contractors Inc., LLC, Texas Division Mr. Roof Mr. Roof Ann Arbor, LLC Mr. Roof Cincinnati, LLC Mr. Roof Grand Rapids Mr. Roof Grand Rapids, LLC Mr. Roof Louisville, LLC Mr. Roof Memphis, LLC Mr. Roof Nashville, LLC
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Discount Coupons for Able Roofing, Mr. Roof and Contractors Inc.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


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