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BBB Business Review

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Description

The scope of this BBB Business Review and Rating apply to all locations and divisions of the Crane Family of Companies :
- Able Roofing
- Mr. Roof 
- Contractors, Inc.
 
The family of companies offer residential, multifamily and commercial re-roofing solutions, including roof leak repairs, roof inspections, and preventive roof maintenance, siding, gutters, windows, doors, insulation and masonry services.
 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Able Roofing, Mr. Roof and Contractors Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Able Roofing, Mr. Roof and Contractors Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 65 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

The scope of customer experience reflected within this BBB Business Review involves nationwide marketplace interactions with all 3 divisions of the family of companies: Able Roofing, Mr. Roof and Contractors, Inc.

Before filing a complaint with BBB concerning Able Roofing, Mr. Roof or Contractors Inc., the company and BBB strongly encourage you to contact the business at least once to give them an opportunity to resolve the issue by contacting Cheryl Cox at email Ccox@ableroof.com or phone number 614-205-8915. However you are not required to contact the business first, and BBB will not reject a complaint if a consumer has not taken this step.

 

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

65 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 4
Delivery Issues 1
Guarantee/Warranty Issues 6
Problems with Product/Service 49
Total Closed Complaints 65

Customer Complaints by Location Find complaints near me

Location Closed Complaints
Location Not Specified 14
4777 Westerville Rd, Able Roofing, Llc, Columbus OH 43231 11
3536 Central Pike, Ste 103, Hermitage TN 37076 9
2304 Ralph Ave, Mr. Roof Louisville, Llc, Louisville KY 40216 5
3511 E Ellsworth Rd, Mr. Roof Ann Arbor Llc, Ann Arbor MI 48108 22
3540 Jefferson Ave SE, Mr. Roof Grand Rapids, Llc, Wyoming MI 49548 3
520 Commercial Dr, West Chester OH 45014 1

Customer Reviews Summary Read customer reviews

113 Customer Reviews on Able Roofing, Mr. Roof and Contractors Inc.
Customer Experience Total Customer Reviews
Positive Experience 101
Neutral Experience 2
Negative Experience 10
Total Customer Reviews 113

Additional Information

BBB file opened: August 06, 1986 Business started: 07/01/1978 in OH Business under new ownership as of: 01/01/1997 Business incorporated 06/30/2005 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Columbus Building & Development Services
757 Carolyn Ave, Columbus OH 43224
https://columbus.gov/bzs/document-library/reports/List-of-Licensed-Contractors-By-Business-Name/
Phone Number: (614) 645-7433

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Cheryl Cox, National Customer Service Director Mr. Scott Henderson, General Manager Mr. Dan Moore, VP Production Mr. Jim Ziminski, President
Contact Information
Customer Contact: Ms. Cheryl Cox, National Customer Service Director
Business Category

Roofing Contractors Siding Contractors Windows - Installation & Service Doors Windows Garage Doors & Openers Chimney Builders & Repair Doors - Repair Contractor - Insulation Mason Contractors

Method(s) of Payment
Cash, Check, Visa, MasterCard, Discover Card, Financing
Alternate Business Names
444-ROOF Able Roofing, LLC Contractors, Inc. Crane Contractors Inc., LLC Memphis Division Crane Contractors Inc., LLC, Atlanta Division Crane Contractors Inc., LLC, Little Rock Division Crane Contractors Inc., LLC, Nashville Division Crane Contractors Inc., LLC, Texas Division Crane Renovation Group Mr. Roof Mr. Roof Ann Arbor, LLC Mr. Roof Cincinnati, LLC Mr. Roof Grand Rapids Mr. Roof Grand Rapids, LLC Mr. Roof Louisville, LLC Mr. Roof Memphis, LLC Mr. Roof Nashville, LLC Mr. Roof of Raleigh

Customer Review Rating plus BBB Rating Summary

Able Roofing, Mr. Roof and Contractors Inc. has received 4.87 out of 5 stars based on 113 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.