BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Brookdale Trillium Crossing

Phone: (614) 454-1441 Fax: (614) 734-0400 View Additional Phone Numbers 3500 Trillium Xing, Columbus, OH 43235 View Additional Email Addresses https://www.brookdale.com/ View Additional Web Addresses


Click for BBB Rating on Brookdale Trillium Crossing

BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


BBB Complaint Information

Find aggregate BBB complaint information for Brookdale Trillium Crossing. BBB of Middle Tennessee has the full report as that BBB handles all complaints for Brookdale Trillium Crossing.


Additional Information

BBB file opened: May 30, 2006 Business started: 01/01/1986 in OH Business incorporated 05/02/2008 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Department of Health Vital Statistics
225 Neilston St, Columbus OH 43215
http://www.odh.state.oh.us/vitalstatistics/vitalstats.aspx
Phone Number: (614) 466-2531

Type of Entity

Corporation

Business Management
Ms. Debbie Cassel, Executive Director Mr. John Rijos, President Mr. Mark Shulte, CEO Mr. Stanley Young, VP
Contact Information
Principal: Ms. Debbie Cassel, Executive Director
Business Category

Retirement & Life Care Communities & Homes Assisted Living Centers & Adult Family Homes

Alternate Business Names
Brookdale Senior Living, Inc - Brookdale Trillium Crossing
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.