This business is not BBB accredited.

Tim Hortons USA, Inc.

Phone: (614) 791-4200 Fax: (614) 791-4235 View Additional Phone Numbers 4150 Tuller Rd Ste 236, Dublin, OH 43017 View Additional Email Addresses ! There is an alert on Tim Hortons USA, Inc. !

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This file only concerns the former Tim Hortons USA, Inc. corporate business office in Dublin, OH which was closed. 

Tim Horton's corporate operations are now located in and operated from Canada, and BBBs in Canada maintain separate Business Reviews concerning Tim Horton's corporate operations in Canada.

There are also many separate independently owned and operated Tim Horton's franchise restaurants across the United States and Canada. Many different BBBs maintain separate Business Reviews concerning each franchise.

Other BBB Business Reviews are available by searching at

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Tim Hortons USA, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 01, 1997 Business started: 03/01/1997 Business started locally: 03/01/1997 Business incorporated 06/29/2007 in OH
Type of Entity

Foreign Corporation

Business Management
Mr. Mike Meilleur, Executive Vice President Ms. Brynn Burton, PR Manager Mr. Larry Mench, VP Operations
Contact Information
Customer Contact: Ms. Brynn Burton, PR Manager
Principal: Mr. Mike Meilleur, Executive Vice President
Business Category

Restaurants Bakers - Retail Coffee & Tea Doughnuts

Products & Services

Tim Hortons USA, Inc. sells the following brand(s): Tim Hortons

Tim Hortons USA, Inc. offers the following product(s): Coffee, tea, baked goods, sandwiches, soups, bagels, soft drinks, bottled drinks, iced beverages.

Method(s) of Payment
Cash and major credit cards
Alternate Business Names
Horton, Tim Donut, Inc. Tim Horton Donut, Inc. Tim Horton's

Additional Locations


    4150 Tuller Rd Ste 236

    Dublin, OH 43017 (614) 791-4200


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Tim Hortons USA, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)