BBB Business Review

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BBB Accredited Business since

Bob Evans Farms, Inc.

Phone: (614) 939-4518 Fax: (614) 492-4949 View Additional Phone Numbers 8111 Smiths Mill Rd, New Albany, OH 43054 http://www.bobevans.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bob Evans Farms, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bob Evans Farms, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 12 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 10
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

1 Customer Review on Bob Evans Farms, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 03, 1992 Business started: 06/01/1963 Business started locally: 06/01/1963
Type of Entity

Corporation

Business Management
Mr. Mark Hood, Intrim Chairman of the Board & CEO Ms. LeeAnn Barga, Manager Customer Relations Mr. John Fisher, VP of Operations Jackie L Gloyd, Executive Administrative Assistant Mr. Steve Shafer, Restaurant Operations Manager Mr. Mike Townsley, Pres., Bob Evans Farms, Inc Food Products Division
Contact Information
Customer Contact: Ms. LeeAnn Barga, Manager Customer Relations
Principal: Mr. Mark Hood, Intrim Chairman of the Board & CEO
Business Category

Restaurants

Alternate Business Names
Bob Evans Restaurant
Business Management

Bob Evans Farms Inc corporate headquarters are located at 3776 S High St in Columbus, Ohio, and the company owns and operates full-service, family restaurants in 18 states, located primarily in the East North Central, mid-Atlantic and Southern United States. The scope of this report covers the corporate headquarters and locations in the Central Ohio service area. Separate BBB reports on other locations are available at www.bbb.org.


Customer Review Rating plus BBB Rating Summary

Bob Evans Farms, Inc. has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.